JUNE 2021CIOAPPLICATIONS.COM4CONTENTSIN MY VIEWCXO INSIGHTSTREVOR GORDON ­DELIVERING FRICTIONLESS DIGITAL SUPPORT EXPERIENCES DURING 2020 AND BEYOND20CX AND CONTACT CENTERS 202108Jacque Lim, Regional Head of Service Delivery Asia Pacific, Aspire Lifestyles12 Cover storyTony Gosling, Chief Digital Officer, Pell Frischmann, McBains and Dorsch GruppePg 16 - 24SOLUTION PROVIDERS 2021TOP 10CONTACTCENTER AVAYATHE CONTACT CENTER CHAMPIONS
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