JUNE 2020CIOAPPLICATIONS.COM6Copyright © 2020 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.June 08, 2020, Volume 06 - Issue 15 (ISSN 2644-240X) Published by ValleyMedia, Inc. To subscribe to CIO ApplicationsVisit www.cioapplications.com Managing EditorJoe Phillip*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffSalesSebastian Jacobsebastian@cioapplications.comEmailsales@cioapplications.comeditor@cioapplications.commarketing@cioapplications.comContact UsPhone: 510.330.5174Fax: 510.894.8405EditorialFortifying Unified Communications for a Stronger Future2020 has been marked as the year for technology. Various innovations in communication and cloud services have led to the emergence of new trends across different industries. Unified Communications (UC) as a service (UCaaS) has emerged as one of the top trends over the last year and has helped organizations make huge savings. This is mainly due to the elimination of hardware from the process. In addition, management and maintenance costs have also reduced as this becomes the responsibility of the service provider. Similar to the cloud, Artificial Intelligence (AI) has taken the UC sector by storm. AI has become the driving factor behind satisfaction and loyalty in terms of customer experience. Organizations can now depend on AI to enhance the on-site experience with increased personalization. In addition, AI and robotic process automation powered chatbots can help customers to reach to a solution, quickly. The advent of 5G technology has also created quite the buzz. With higher download speeds at low latency, customers have shifted their attention towards 5G. The new technology will offer considerable advancements in speed and efficiency in communication, something which will be welcomed with open arms. While UC as a service platform, can offer highly customized experiences for the customer, they offer very minimum room for the companies to build a truly custom communications platform. This drive for differentiation in the marketplace and personalization in the workplace is placing new demands on systems integration and digital transformation. To help our readers navigate the rapidly transforming field of Unified Communications, we have compiled a list of the most promising companies in the segment. Do let us know your thoughts.Joe PhillipManaging Editoreditor@cioapplications.comJoe PhillipGraphics & ArtIssac GeorgeEditorial StaffBen JacksonDaniel HolmesEzra BenjaminJune MichaelRose DcruzSenior WritersClara MathewLeah JaneRoyce D'Souza
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