Last wordCXO INSIGHTS24262628CXO INSIGHTS28IN FOCUSPage 10 - 11Courtney Dornell, Senior Director, Service Transformation, Otis AmericasTHE DIGITAL TRANSFORMATION OF SERVICEChristopher McCarey, Director of IT Security for Gila River Hotels & Casinos ­ Wild Horse Pass, Lone Butte and Vee QuivaIT SECURITY: A PRACTICAL APPROACHJames Song, VP of Technology Infrastructure, Blue Cross NCSTRATEGIC OUTSOURCING:A BALANCED APPROACH30SERVICE MANAGEMENT IN THE AGE OF DIGITIZATIONDouglas Duncan, CIO, Columbia Insurance GroupScott Schulze, Founder and Director of Operations
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