CONTENTSIN MY VIEWCIO INSIGHTSCRM and Customer ExperiencePressure to Change versus Staff Appetite for ChangeAshok Dhiman, Director, Enterprise Customer Experience and Data Integration, The HartfordDouglas Duncan, CIO, Columbia Insurance Group22Digital Transformation Three keys to getting it right Dave Goes, Global Head of Client Service, Morningstar0818COVER STORY 12Pg 28-29CallRevu CallRevu Helping Dealerships Fine-Tune Their Customer Interactions CRMTOP 10 SOLUTION PROVIDERS - 2020
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