JUNE 2019CIOAPPLICATIONS.COM8IN MY ViewWhat are the market trends that have evolved with the industry and are reshaping the Environmental Systems Research Institute (ESRI) space?One of the most important trends that has evolved within our industry involves mobile technology. The Department of Streets manages transportation over 2500 miles of road, enforces the right-of-way, and provide sanitation and recycling for 500,000 households. Mobile technology has not only increased the access to data collection and data dissemination but has also provided our Department with greater awareness and the ability to work more efficiently with both the public and our own workforce. The second important trend is big data and analytics. Our Department receives over 500 service requests per day, which means we respond to as many as 125,000 per year. Using automation tools, service requests are categorized and geocoded so that our Department routes the work orders required by technicians who are either deployed to the field or are already in there. Adding to more traditional incoming and outgoing mobile data, the Department of Streets has installed GPS on 450 vehicles that transmit locations every 15 seconds in an operational day. This, when combined with related datasets, increases our awareness. We have streamlined processes and workflow to furnish information to specific audiences. Readily available data improves our ability to react to issues and communicate our intent quickly. Moreover, management of big data increasingly allows us to monitor and anticipate problems before they occur or are reported. The crux of our success lies in acquiring and disseminating relevant data when and where it is needed through mobile devices. To achieve the best outcomes, our processes combine existing and new data sources through tools that bring together analytics with human judgment in support real-time decision making.The third relevant trend is the integration of Geographic Information System (GIS) into applications providing data meaningful context through intuitive interfaces. We strive to build the solution into the process. We allow people to update data quickly through systems specific to the task they are performing. Each data element collected supports related activities fitting into a bigger picture. Building data and analytics into our applications increases the insight and intelligence necessary for superior service delivery. Sharing Revolution in GIS Management SystemIZAK MAITIN, DIRECTOR OF INFORMATION SERVICES, DEPARTMENT OF STREETS, CITY OF PHILADELPHIAIzak Maitin
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