JULY 2022CIOAPPLICATIONS.COM 19Jay - Several misconceptions persist among our clients. Most believe that transitioning to newer technologies will result in downsizing and will require extensive effort and time to get employees up to speed with the new systems. We strive to educate our clients and gain trust teaching them that modernization does not result in fewer jobs but does create more manageable and efficient processes. Sometimes, government entities understand the need for modernization, but lack a mechanism to execute it. Codice will collaborate with that government agency to create the appropriate tech modernization system for them. Please shed some light on how Codice's offerings are uniquely positioned to address these challenges.Jay - As a service company, we are equipped with all relevant skill sets and certifications. Predominantly, we develop web applications for governments. We are proficient in many technologies, such as Dot Net, Java, React, Angular, AWS, Azure, MS-SQL, Tableau, MongoDB, Python, Mainframes, and QuickBase. Thus, we can work with a wide array of systems in many industries. For instance, we are helping modernize a 26-year-old UI system for the Department of Employment. It was a complete metamorphosis from a mainframe COBOL with a legacy SQL server into a 2019 SQL server with a .NET-based front-end system. Our other offerings include evaluating cybersecurity competency against external phishing threats and verifying if it complies with NIST, HIPAA, and FedRAMP regulations.Moreover, as an APN Partner, we help government agencies migrate into cloud ecosystems like AWS and Microsoft Azure. Codice can scale and spin servers within AWS clouds while adhering to HIPAA and NIST regulations. We also partner with a prominent Cloud Contact Center as a service (CCaaS) provider, Genesys Technologies, to offer seamless IVR and CCaaS implementations. On top of that, our in-house products for financial tech services like CodicePay, have been implemented across several government agencies processing social security supplemental payments and government public inspection services.How does Codice differentiate itself from other competitors in these areas? Dash- We differentiate ourselves in several ways. First and foremost, Codice's senior management team bring to the table more than 80 years of combined industry and government experience, particularly with government agencies. We hold extensive subject matter expertise which enables us to educate our clients of the need for new tech adoption. Second, we have been able to create trust among our clients. Trust takes years to build and is dependent on how we have delivered in the past. Third, we tailor solutions and products to suit each client's unique specifications.Jay- Codice has a 98% track record in completing projects within the designated time and quote, unless the client's requirements change. We also have a dedicated support team to ease post-installation issues. We always address calls for assistance and clarification.Please share an instance where your unique capabilities helped solve clients' challenges.Dash- Codice has catered to the needs of many government agencies. Recently, we implemented an efficient digital payment-processing solution for the Department of Disability Services (DDS) and the Department of Consumer Regulatory Affairs (DCRA). Previously, it took them about 25 to 28 days to process checks and mail them to medical providers and inspectors. We implemented a digital solution that processes payments within three days. This was a massive decrease in processing time and was much appreciated by our clients and our client's clients!Jay - In another project, we are collaborating with a leading sensor manufacturer to run a pilot version of parking sensors for the District Department of Transportation (DDOT). We put these sensors in specific DC locations, particularly in street parking meters. We will capture data on people's payment habits, usage timings, and whether the cars were from in-state or out-of-state. We are building a financial model for the DDOT by leveraging cutting-edge artificial intelligence (AI) and machine learning (ML). With this data, our clients will be able to significantly increase accountability and transparency in public parking and make more informed decisions regarding utilization and revenue recovery. What does the future look like for Codice? Dash - We are focused on developing and productizing environmentally conscious and sustainable solutions. We also prioritize employee well-being in all our endeavors. We strongly believe digital solutions are connected to these objectives. Looking forward, we have developed a global-first digital provider-centric cost-reporting system, and are planning on launching it on the AWS marketplace. We are also venturing into several new domains like our pilot programs. At Codice, we constantly focus on how transformative new tech solutions can empower the government to better serve its citizens. Jayanth Kumar,CIO
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