JULY 2021CIOAPPLICATIONS.COM 19virtual, and blended experiences so corporate L&D teams can deliver complex training across functions and course types.The platform includes a built-in CRM specific to the training function, so teams can store data traditional learning products can't access. Our clients have the flexibility to add custom data fields, sync data with their human resources information system (HRIS), and even integrate with existing CRMs like Salesforce. In addition, our built-in event management system offers training teams the ability to manage live, online, and virtual instructor-led courses while helping them track information about instructors, certificates, and so on.An integral component of our system is our reporting engine that enables training teams to build reports to tell the story about how their training impacts business outcomes. Our clients can also integrate their other critical learning tech with our system, either through native integrations or our open API for custom integration. Finally, another component of our system I'd like to mention is our e-commerce and booking portal, where learners can log in and purchase a course, or a manager can access a list of courses they need to assign to their team members.What does your client onboarding process look like, and what kind of support does Administrate provide to its customers?Clients can get up and running with the solution within 30 days. Our clients have to go through different phases, but we strive our best to provide value quickly. Throughout their user journey with us, we take a partnership approach to ensure we deliver the best solution and get the best value possible. This journey involves working with our implementation team on projects and also getting access to our tech support team. We also have account managers who bring their expertise and a consultative approach to solve our clients' biggest business challenges throughout the lifecycle of our partnership with them. In a nutshell, I would say, when you buy Administrate, you are not just getting our software; you are being supported by a full-fledged team of experts. Could you please tell us a customer success story that you have had in the recent past?CAE Healthcare, a healthcare training organization, approached us right before the lockdown. They had initially approached us to provide a solution to help them more efficiently manage training for their employees. Then, the pandemic outbreak caused them to shift strategies. CAE Healthcare was asked by the Canadian government to supply 10,000 ventilator prototypes to hospitals across the country and turn around training on these new ventilators in record time. To cater to such demand, CAE Healthcare needed a training platform to train thousands of frontline healthcare professionals on how to use the prototype, so they could save lives.This is where we came in and provided them with a ready-to-scale training platform in a short span of time. Using our platform, CAE Healthcare ensured training was a key component of the distribution of the ventilator prototype. They were able to design this prototype and provide critical training to the healthcare professionals using it in just 11 days. We are proud to help and empower CAE Healthcare to deliver its innovative, life-saving solution in response to this critical time in the world. What have you envisioned for the future of Administrate? We are an agile organization and believe in driving value for clients. This is essentially helping us to accelerate our growth and script more success stories in the future. Over the next two years, we particularly envision growth in North America and Europe, but we also have a global team to help enterprises around the world. Another element that really excites us is our capability to leverage the data within our platform to help business leaders make the right decisions. Currently, we are testing an AI scheduler and planner that will help customers plan out very complex schedules within a few minutes that would otherwise take months. After successful testing, we will be rolling it out in the next couple of months. Administrate brings together disparate learning tech tools and business systems to provide a single interface and system of record for training operations, creating efficiency at scale and empowering data-driven decision making
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