JUNE 2020CIOAPPLICATIONS.COM 19business in the U.S. market, while Serghino Felix leads our global Professional Services" mentions Rhyman. With their decades-long experience in cloud-based ERP solutions, both Felix and Dallacqua drive ESP and its clients toward success. Understanding of Customer Needs and Solution DeliveryFrom day one, ESP is directed by the single goal of comprehending clients' requirements and delivering a solution that can digitally transform their business by driving optimization and ROI. To achieve this, ESP undertakes a multi-pronged approach. Through a series of meetings with their clients and a set of questionnaires, the company interprets their needs and helps them understand the benefits of the Cloud-Based Solution, NetSuite. They also suggest the necessary features that a customer should have in the software to address unique business needs. Following this, the company performs a thorough analysis where a senior business analyst of ESP inspects the current state of an enterprise's architecture to gain a perspective on its performance, technology, and cost drivers. The company then performs a Fit-Gap analysis and provides clients with a Future State plan. Once the plan is ready, ESP determines how to implement it. Typically, the company divides large implementations into chunks that a customer can assimilate without breaking a sweat. This also helps clients ensure higher user adoption. More importantly, ESP tends to follow the NetSuite guidelines while implementing the ERP solution. Subsequently, they can speed up implementation and make the entire process more efficient. "We're not here to force software or modules that our clients don't need but to help our clients have the optimum return on their investment," says Rhyman. The One-Stop-Shop for Diverse Demands Furthermore, NetSuite's flagship software is highly flexible and can be personalized according to users' liking. ESP perceives this capability as an opportunity to better help its clients. For example, the company recently created NetSuite Applications, called CFI suite, enhancing NetSuite specifically for the contract furniture industry. Through a series of add-ons, they have optimized the software to help furniture dealers manage their entire business from a single system. This helps these companies be more efficient, cut down operational costs, and improve profit margin.
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