JANUARYCIOAPPLICATIONS.COM6Copyright © 2020 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.JANUARY Volume 06 - Issue 44 (ISSN 2644-240X) Published by ValleyMedia, Inc. To subscribe to CIO ApplicationsVisit www.cioapplications.com Managing EditorJoe Phillip*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffSalesSebastian Jacobsebastian@cioapplications.comEmailsales@cioapplications.comeditor@cioapplications.commarketing@cioapplications.comEditorialUshering the Era of Next-Gen Field Service ManagementOver the last decade, the emergence of advanced and connected systems and their ability to provide real-time updates have expanded the horizons of the field service management (FSM) arena. At the same time, the expansion in dynamic services such as vehicle tracking, workforce management, inventory management, and others, is driving the adoption of field service management solutions that offer businesses the ability to manage and monitor their services through one unified solution.In 2020, as the COVID-19 pandemic disrupted FSM operations, the market witnessed a rise in the use of mobile apps that allow managers to handle technical projects remotely, safely, and on the go. Additionally, the use of AI in monitoring and predictive analysis of field service work has also accelerated to minimize the number of individuals at a site. And moving ahead, the FSM arena is set to have more connected devices than humans owing to the surge in the deployment of innovative technologies such as drones, ML, and Big Data analytics, among others. With that being said, technologies like automation and predictive IoT will continue to play a vital role in this ecosystem, paving the way for path-breaking solutions for improved field service operations. Ultimately, to boost customer satisfaction, business leaders must choose the right solutions provider that employ next-gen technology solutions to enhance their service excellence.On that note, CIO Applications presents a special edition on field service management, featuring the top vendors in the industry. We hope this edition will help optimize technology investments to fit your field service business models for years to come.Let us know your thoughts.Joe PhillipManaging Editoreditor@cioapplications.comJoe PhillipGraphics & ArtVictor Cruz Editorial StaffBen JacksonDaniel HolmesEzra BenjaminJune MichaelRose DcruzSenior WritersClara MathewLeah JaneRoyce D'Souza
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