FEBRUARY 2018CIOAPPLICATIONS.COM6 FEBRUARY - 23 - 2018CPQSPECIALEditorialStreamlining the Sales ProcessThe definition of `customer experience' has been constantly defined and redefined by emerging technologies and competition. Today, customer experience and satisfaction is dependent on the widest possible choice of offerings, with best possible quote, and all these presented without delay. Undoubtedly, cloud-based CPQ solutions are growing at breakneck speed, replacing on-premise and legacy quoting solutions. CPQ solutions' promise of effortlessly altering the elements of a sales catalog like configuration, pricing, volumetric discounts, availability, and concession before presenting a quote to prospective customers is creating a win-win situation for both buyers as well as sellers. With cloud-based CPQ, it is easier to integrate with mobile-first solutions and customer relationship management (CRM) systems. CPQ supports a mobile-friendly way to build quotes, design proposals, and configure products to deliver timely quotes to leads. Unlike the olden days of transacting through hard copies and manually getting approvals, with today's CPQ solutions, tasks can be accomplished from anywhere and on any device. Realizing that the demand for enhanced experience is only going to escalate, CPQ vendors are utilizing machine learning and artificial intelligence to estimate the most optimal quoting, pricing, and incentive schemes to drive the desired sales outcomes.The bottom line is CPQ will increase the profitability of a business, but organizations need to first train their staff in CPQ on-boarding and modernization processes. As technologies continue to change the way businesses cater to customer expectations, a dynamic CPQ solution can create a difference for organizations by empowering salespeople to upsell at the right time and with powerful upselling offers.On that note, we present to you a special edition on CPQ solution providers. We hope this edition is helpful in shaping your success story by transforming your CPQ process.Let us know your thoughts.Copyright © 2018 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Volume 03 - 02Published by ValleyMedia, Inc. To subscribe to CIO ApplicationsVisit www.cioapplications.com *Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffManaging EditorJoe PhillipGraphics & ArtJohn ConnorDeclan ColeAnil KumarAssistant Managing EditorAkanksha MinzSenior WritersClara MathewRoyce D'SouzaLeah JaneEditorial StaffBen JacksonDaniel HolmesEzra BenjaminJames SmithNaomi DaleShikha PatraSalesMarvin Paulmarvin@cioapplications.comValleyMedia, Inc.44790 S. Grimmer Blvd Suite 202, Fremont, CA 94538T:510.330.5174 Mailing Address:Joe PhillipManaging Editoreditor@cioapplications.comJoe Phillip
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