DECEMBER 2022CIOAPPLICATIONS.COM4IN MY VIEWLast word30THE EVER-EVOLVING LANDSCAPE OF CUSTOMER EXPERIENCE MANAGEMENT08Kannan Rajaratnam, Regional Director of Payments & Customer Operations, ZALORA Group12COVER STORYUday Patel, President and Co-founderRaymond Kent, LEED AP BD+C, Principal, Innovative Technology Design Group, DLR GroupHOW META ARE YOU?CONTENTSINNOVATION THAT ENHANCES CUSTOMER SATISFACTIONSunil Rudraraju, CEO
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