DECEMBER 2021CIOAPPLICATIONS.COM5Last wordCXO INSIGHTSFORGET THE CUSTOMER, SEE THE PERSONAdd Customer Experience to the KPI list for Field Service SuccessAlex Genov, Head of Customer Research, Zappos.comSeth Robert, Director Americas Field Service, Elliott Group2824Technology and Customer Experience Deliver Improved Performance During COVIDTodd Sale, Senior Vice President, Customer Experience, Fleetcor38CXO INSIGHTSWhy Invest in the Customer Experience?Lisa Bowen, Vice President of Marketing, PharMerica32Delivering customer excellence in 2021 and beyondFor Richer Insights, Tap Your VOC and CRMClare Naunton, Customer and Stakeholder Experience Programme Director, National GridHeidi Mastellone, Director, Customer Experience, Selective Insurance3637IN FOCUSPage 10 - 11RYAN CANTOR,CHIEF PRODUCT OFFICER
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