DECEMBER 2021CIOAPPLICATIONS.COM8s enterprises collect more and more data, they often experience an immediate need to deliver business insights from that data to various business units. The number of users of these data insights is very large, and they need a support system that can help them discover the insights they are interested in via a self-serve model. In the past, in order to meet that demand, business groups would bring in business intelligence (BI) tools and place them in silos with no central coordination. However, it is important to rationalize various BI tools so that they can be well managed. Enterprises also need to make sure that users are provided with resources, training, best practices, etc. so that they can leverage the tools to garner relevant business insights from the data. Considering the advancements in data analytics technologies, it is important to be involved in researching and evaluating new tools and features to meet emerging needs. These factors drove us to stand up a BI CoE (Center of Excellence) more than ten years ago.CoE Operating ModelThe vision for BI CoE was to make sure a small number of resources are focused on supporting the enterprise BI user community while continuously researching and staying ahead of our customers.In a few years, the CoE matured into an enterprise shared service. CoE services were focused primarily on four areas:· Tool Selection Guidanceo Tool capability comparisons, use case driven consulting and tooldemos,etc. · Customer Engagemento Front-End Tool Expertise, Prototyping and POCs Troubleshooting, Design Reviews, Best Practices· Enablemento Quarterly User Groups, Brown Bags, Hands-on Workshops, Networking and Collaboration· Research and Innovationo Research and evaluate new tools, Evaluate and test new features in supported tools, Monitor BI market trends and productsIN MY ViewABusiness Intelligence (BI)­Delivering Insights for Enterprise UsersSrinivas KrovvidySRINIVAS KROVVIDY, DIRECTOR AND HEAD OF ADVANCED ANALYTICS ENABLEMENT, FANNIE MAE
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