30 PUTTING CUSTOMER EXPERIENCE AT THE FOREFRONT OF CONSTRUCTION TECHNOLOGYJustin Wright, CIO, ArcadisCRM AND CUSTOMER EXPERIENCEAshok Dhiman, Director, Enterprise Customer Experience and Data Integration, The Hartford18CXO INSIGHTSPG - 28-2908IN MY VIEWLAST WORDIN FOCUSPage 10 - 11TOP 10SOLUTION PROVIDERS - 2020SITECOREAI IS CHANGING CX, BUT HUMAN INTELLIGENCE STILL MATTERSMike de la Cruz, CEO, Directly20BUILDING A TEXAS-SIZED CALL CENTER MODEL FOR OUR CUSTOMERSElena Ford, Chief Customer Experience Officer, Ford Motor Company22ADD CUSTOMER EXPERIENCE TO THE KPI LIST FOR FIELD SERVICE SUCCESSSeth Robert, Director Americas Field Service, Elliott GroupHOW RECENT TECHNOLOGY DEVELOPMENTS AND TRANSFORMATIONS IN HEALTHCARE ARE IMPACTING YOUR BUSINESS ENVIRONMENTKatrina Schiedemeyer, Customer Quailty Analyst, Oshkosh Corporation2422
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