DECEMBER 2020CIOAPPLICATIONS.COM5WAVES OF DISRUPTION REFORM IT SERVICE MANAGEMENT LANDSCAPEITSM: THE DIGITAL CUSTOMER EXPERIENCEPAUL HAMMAN,SVP | HEAD OF CLOUD SECURITY,SUNTRUST BANKCHRISTIAN MOORE,SVP, IT SERVICE MGMT.,TEXAS CAPITAL BANK30BUILDING A BETTER IT SERVICE MANAGEMENT ORGANIZATIONJEFF BATTAGLINO,VICE PRESIDENT,IT TECHNICAL SERVICES MANAGER,OCEANFIRST BANKIN MY VIEWCIO INSIGHTSCXO INSIGHTSIN FOCUS Page 10 - 11LAST WORD08SHAOWN NANDI,CHIEF INFORMATION OFFICER,DOW JONES24MIGRATION TO THE CLOUD-FIRST MODEL20
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