DECEMBER 2020CIOAPPLICATIONS.COM 19Tier44 is a premier technology partner of ServicesNow making data center work flow. Our solutions are Built-on-NOW applications, which means they are built and run natively on the ServiceNow platform, providing a seamless user and end-to-end workflow experience, reducing the number of clicks, the complexity, and execution time per taskapplications they use on their computers sits in the data center; and if the data center fails to operate efficiently, it affects the entire business. In essence, there is enormous pressure on companies to scale data centers operations faster. The adoption rate of hosted applications has increased significantly after the pandemic, increasing the demand for ServiceNow exponentially as the premier "Platform of Platforms" for enterprise software and digital transformation. From an adoption point of view, the pandemic has shown that many companies struggle with their existing infrastructures. Many companies failed to set up the infrastructure required to enable their employees to work from home, providing VPNs and laptops for their employees. However, once the business started to function at full throttle, companies turned their focus to data centers, and the ServiceNow platform's adoption rate increased considerably. Could you describe the features and functionalities of the Tier44 EM/8 application?Tier44's EM/8 solution offers data center monitoring and visualization functionality and provides data center infrastructure management (DCIM) to ServiceNow users. EM/8 supports various panels visualizing IT and facilities equipment, front and back of racks, floor plans, and dashboards. ServiceNow is tables and forms. Workflows are built off of the tables and forms. The platform also provides submission & acceptance forms, and a mobile interface. These features of ServiceNow don't help the data center manager much by themselves. The manager requires information on various parameters such as graphical floor plans of the data center, the graphical representation of the rack, the position of the server in the deck, the rack's capacity, power, space availability, temperature, and more. However, ServiceNow does not provide such information. Out-of-the-box Tier44 adds the capability for ServiceNow to visualize the data for the datacenter technician. Technicians can obtain the DCIM data of a particular data center and which enables them to perform various tasks. We present the information in a visually appealing manner and make DCIM more user-friendly. EM/8 monitoring collects power, IT utilization, and environmental information, stores the data in ServiceNow, provides trend lines, history, graphs, and aggregations. The solution can generate trouble tickets based on thresholds or errors from the collected data. Typically, technicians need to install any equipment in the rack and have to count the number of slots to do it. Our application simplifies such tasks by presenting such information related to the infrastructure they are using. This significantly reduces errors. With the spread of the pandemic, access to data centers has become relatively limited. Our solution becomes a lifesaver in such situations. A technician working remotely can send the images to another technician who is physically present at the data center and can make the required changes.Another essential feature that we provide is metrics such as power and capacity. The feature enables the technicians to understand available space, power, network ports. Above all, we use the same interactive user interface of ServiceNow that users love and use already.Could you briefly explain the Asset Audit feature that you provide?Asset Auditing is a new feature that we provide for early adopters. ServiceNow has a hardware audit module and a hardware asset module. The asset module gives users information on assets operating under the ServiceNow platform. Parameters, including the cost, depreciation, location of the asset, etcetera, are presented to the users. Tier44 extends this with quickscan capabilities to rapidly audit racks. Tier44 also partnered with Raritan and uses the Raritan Asset Management Strip for fully automated IT equipment audits across the data center. In less than a minute per rack you have a complete audit of asset tag, location and u-position using these asset management strips. Such features are critical when companies perform an annual audit of the assets they own and will reduce time spend by site technicians on audits by multiple hours per rack. What is the future roadmap of Tier44?We are adding more features and functionalities to the existing version of the application. We just released version 5 of our application. In the days to come, we'll add more specific functionalities primarily in terms of end-to-end workflows as additional modules and make them available via the ServiceNow store.
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