NOVEMBER 2020CIOAPPLICATIONS.COM9coded cables, standardized cable grade and quality, as well as accurate labelling for improved identification of cables to assist troubleshooting. The expansion of the data centre also included the setting up of a Command Centre with wall-to-wall central video monitoring capability, as well as multiple monitoring screens with ergonomic seating facilities. The central video wall projects all business critical services, security and facility services running in the data centre, monitored by operators on a 24x7x365 basis. In terms of physical environment, human traffic into the data centre is limited in order to optimize cooling, while air pollution is controlled and reduced to maximize hardware performance. Virtualisation technology is utilized to reduce hardware footprint, power consumption and heat emission. In dealing with security threats, RHB's data centre also features multi-tiered security mechanisms that include restricted entry using Key Card Access at the entrance of the data centre, facial recognition and biometrics access into the data centre, as well as round-the-clock CCTV surveillance by RHB's security team. Setting Industry BenchmarkWith its state-of-the-art data centre, RHB is the first bank in Malaysia to be certified by the Uptime Institute with TCDD (Tier Certification of Design Documents. In addition to that, RHB has also been awarded the ISO 14644-1:2015 certification for air borne particle count, achieving a new clean-room effect with air-pollutant index of up to 0.5micron size. The Group's data centre is also in compliance with TVR (MAS Singapore) and DCRA (RMiT Bank Negara Malaysia) requirements. These certifications and endorsements underline RHB's efforts in ensuring reliable and secure data management, thus safeguarding customers' information, delivering greater value to shareholders and living up to the Group's brand promise of "Together We Progress". Recognising the constant growth of data and digital technology, RHB is set to continuously refresh and upgrade its servers and network devices every 5 years to leverage on the latest technologies, improve performance levels, reduce power consumption, while achieving High Availability (HA). With a strong commitment towards creating industry benchmarks and setting high standards of data centre operations, RHB aims to continuously explore technology that can optimize performance, while keeping the data centre green. As RHB continues to expand its digital capabilities and incorporate advanced technologies in data management, the Group is poised to set new benchmarks for green data centre, while aligning itself with sustainable best practices. The Group will continue to explore and optimize scalability through the effective use of resources to strengthen its green data centre, making it a role model within the financial services industry. Recognising the need for efficient and intelligent data management, RHB Banking Group took a huge step forward at the time with the commissioning of its data centre back in 2002Albert Bruno Augustine
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