DECEMBER 2019CIOAPPLICATIONS.COM9Sidebar Content:Gauge the Health of Your EAM Program:· Facility assets (HVAC, etc.) inventoried/tracked· Online workorder system· Savings/service efficiency tracked against KPIs· Shared workspace tracked via sensors/badges· Third-party providers tracked against KPIsThe Internet of Things (IoT) is helping organizations move from a preventive to a predictive maintenance regimenthose design elements are supported by assets ­ a fact that isn't always top-of-mind to the designer. But while he or she may be more focused on designing the kind of space that helps the company attract and retain talent and that supports the modern way of work, the reality is that specific equipment will be needed to support that physical space.For example, EAM technology can inform engineers how changing the size and number of conference rooms (and understanding the likely utilization of those conference rooms) will impact the power and HVAC required to support the space. Knowing specific models of equipment can increase the accuracy of these decisions. It can also help with sizing, ensuring the equipment fits into the required space. Work Order Enablement in Common WorkspacesAs organizations have moved to new ways of working, physical ownership of space has changed significantly. For many organizations, the concepts of "my office" or "my desk" are gone,or at least minimized. Therefore, employees feel less responsibility to report issues; they simply move to another space. Vendors are beginning to employ more tools designed to support this world. For instance, the same "workplace experience"applications that allow employees to book conference rooms and shared spaces may also enable the rapid creation of work requests when fixes are required. Some newer work order solution technologies feature embedded artificial intelligence-based assistants or are otherwise making it easier to create requests, providing QR codes that can be snapped from any mobile device and quickly linked to request creation tools.Data-Insight-Driven Predictive Maintenance and Facility EfficiencyThe Internet of Things (IoT) is helping organizations move from a preventive to a predictive maintenance regimen. The technology facilitates tracking of millions of data points across a portfolio of assets. Data scientists are also able to interrogate the information to identify trends and insights that may not have otherwise been exposed. IoT can also inform decisions regarding maintenance frequencies and routines, based on use across the whole asset spectrum. Sensors that track personnel movements can help determine cleaning routines, optimal timing and frequencies. Additionally, utilization technology (such as conference room and desk sensors) can help identify particular days or times-of-day when it might be advisable to lock down a facility. For instance, if you determine that, on average, your office space is only 12% utilized on Fridays, why not permit employees to work from home, reducing all maintenance costs?Augmented Maintenance ­ from Pinpointing the Problem to Printing the SolutionAugmented Reality (AR)is also emerging in the EAM world, particularly concerning enhancing maintenance routines. The ability to view volumes of data (such as manufacturers' manuals, preventive maintenance plans, etc.) while also viewing the actual asset under repair is streamlining maintenance routines and ensuring the actions taken are effective. While AR can help a technician quickly identify the barcode, and with it inventory stock and location,of a required part, in the future,the same part may be 3D-printed and used instantly. Technology is going to continue to impact EAM positively, with newer solutions enabling more effective and efficient asset management, quicker issue resolution, and greater insight into areas where cost savings can be realized.If you or your real estate team finds any of these areas falling short, reach out to a facility management technology solution provider for an assessment and operational improvement opportunities.
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