DECEMBER 2018CIOAPPLICATIONS.COM6Filed Services: Empowered by the Digital EraToday's field services organizations are more inclined towards customer satisfaction, revenue growth, and competitive differentiation. As businesses can no longer afford to manage their field operations with disconnected systems and duplicate efforts, they are joining the smart technology bandwagon with the extensive use of cloud and mobile based solutions. Whether the field service work includes installations, repairs or scheduled maintenance, comprehensive field services industry software is a critical factor for driving efficiency and boosting revenue. Advanced solutions--from drones to smart glasses--backed by state-of-the-art features are transforming the way field service professionals manage real-time communications with central offices. The supporting applications also help gather performance metrics of numerous field assets to mitigate issues through predictive diagnostics. Some of the advanced solutions enable organizations to readily transform the way they manage field service by delivering templates that map to the most optimal and ideal business processes and functionalities. Field service solutions also come with features to track assets, field personnel, and their work, while integrating with the existing CRM or ERP to provide a holistic view of the processes. With that being said, technology will continue to play a paramount role in this ecosystem, paving way for path-breaking solutions for improved field service operations. To ultimately improve customer satisfaction, the right solutions provider and the technologies that power service excellence need to be the anchors for field service. On that note, CIO Applications presents a special edition on field service solutions, featuring the top vendors in the industry. We hope this edition will help optimize technology investments to fit your field service business models for the years to come.Do let us know your thoughts.Joe PhillipManaging Editoreditor@cioapplications.comJoe PhillipDECEMBER - 19 - 2018FIELD SERVICE SPECIALCopyright © 2018 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Volume 03 - 49Published by ValleyMedia, Inc. To subscribe to CIO ApplicationsVisit www.cioapplications.com *Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffManaging EditorJoe PhillipGraphics & ArtDeclan ColeRenukesh GangurEditorial StaffBen JacksonDowel MajiJune MichaelVinutha DayanandSalesDowel Majidowel@cioapplications.comEditorialContact UsPhone: 510.330.5172Fax: 510.894.8405Emailsales@cioapplications.comeditor@cioapplications.commarketing@cioapplications.com
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