DECEMBER 2018CIOAPPLICATIONS.COM 19Why we Stand outWhile most branded field service platforms levy a high initial setup fee, we charge exactly zero dollars to kickstart our services. Also, most of the major players take three to six months to integrate their platform and don't support a heterogeneous environment, when it comes to ERP connectors. But we support all ERP platforms, and our system can work both as a standalone or can be connected to an ERP. Preparing Clients for the WorseWe are starting to focus more on preventive, prescriptive, and diagnostic maintenance. That means we are empowering our customers to visualize more so that they can be prepared for future breakdowns, and be ready for any scheduling or disaster recovery. Through our platform, we are automating this entire process, so that the customer can always stay ahead of the curve. Looking aheadRecently, we integrated with Age Analytics, which means some of the key data that is integrated can be analyzed or examined right on the site. If there is a safety issue, the platform will send out automatic alerts. This is the new product feature that we will be releasing in the near future. We have also started to integrate telematics connectors on our platform. For example, if there is a problem at the site vehicle, the platform will create a service ticket and alert the nearby technicians to attend to the vehicle. In some cases, it will also inform nearby repair shops or garages. This way, we can also extend the shelf life of equipment and parts. And finally, we are in the process of linking up with retail chains. By observing product movement, we are creating tickets that will be sent to the retail sales team. This way, they will know which product is moving quicker, or slower, and make necessary adjustments in their respective stores. Before hiring us, this client was spending approximately $350-400 million a year on servicing alone. And now, they are enjoying almost 30 percent savings from that service cost
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