DECEMBER 2017CIOAPPLICATIONS.COM6 DECEMBER - 08 - 2017IT SERVICES SPECIALCopyright © 2017 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Volume 02 - 33Published by ValleyMedia, Inc. To subscribe to CIO ApplicationsVisit www.cioapplications.com Managing EditorJoe PhillipGraphics & ArtJohn ConnorDeclan ColeK. ManojkumarAssistant Managing EditorShivali Sharma Senior WritersClara MathewRoyce D'SouzaLeah JaneAshwani KumarEditorial StaffArijit SarkarBen JacksonDaniel HolmesEzra BenjaminJames SmithNaomi DaleRachel ClarkSalesGeorge Thomasgeorge@cioapplications.com510.757.1040Mailing Address:ValleyMedia, Inc.44790 S. Grimmer Blvd Suite 202, Fremont, CA 94538T:510.757.1040 EditorialBuilding up aSymphonic EnterpriseJoe PhillipManaging Editoreditor@cioapplications.comJoe PhillipBack in the day, a perpetual anxiety muddled the mind of a project manager in IT services. Prior to pushing services up the ladder of priorities in a business, IT services executives were never accounted for the `work clients are billed for.' Fast forward to today, IT has become a vital and integral slice of every business plan. The IT service management industry is basking in its own share of accomplishments this year as the world has transitioned inexorably to a service-based culture. As the IT industry sails into the realm of a new age of "globalization, digitalization, and automation of businesses," analysts suggest that Artificial intelligence will continue to dominate investments in 2018, along with the Internet of Things, machine learning, cloud computing, and customer-focused applications. While AI will get smarter and more practical, the concept of "data exhaust" will also fuel the digital transformation by enabling the organizations to quantify the business and become even more productive. Automation of ITIL processes will cut down the costs and time whereas `self-service' technologies will help mature service and delivery models to deliver high-end customer experiences.Amidst a sea of challenges in the realm of the modern IT services, the trusted IT services providers can help reduce the pressure of creating business value and innovation with flat or shrinking IT budgets. Meanwhile, the propensity for managed services is helping integrate advanced technologies with existing legacy systems besides simplifying complex, hybrid environments. Along the same lines, digital transformation is also promoting the idea of `Bimodal IT' wherein the aim is to leverage the value of two discrete IT schools of thought--agility and traditional IT. It is imperative to place their wager on the right service delivery framework that allows smooth navigation through the myriad of considerations en route. In a nutshell, from the paradigm shift in dynamics of technology to the rise of collaboration and support to deliver customer-centric experiences, the disruption of existing business models is creating new opportunities for the industry. As business is being fused with IT, organizations stand in need of T-shaped analysts (termed by Gartner)­professionals who possess both business and technical knowledge in their area. Leafing through this special edition will allow strategic planners and leaders to comprehend the horizons of opportunity for translating trends into profits.*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staff
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