DECEMBER 2017CIOAPPLICATIONS.COM6DEC - 15 - 2017FIELD SERVICE SPECIALEditorialIoT to be the New Catch on Phrase for Field ServiceJoe PhillipManaging Editoreditor@cioapplications.comJoe PhillipDevices, features, and connectivity--field service industry have always been in an urge to embrace modern age technology shifts. No wonder, the cloud and mobile technology have completely upended the field service industry--giving service engineers automated processes and limitless information in the field--similar to what CRM systems have done for sales. Well, maybe inside the four walls of a plant, maintenance management standards and processes can be well explained. But for geographically dispersed work--greater coordination, collaboration, and information mobility are inevitable. Coming years will see more CIO's making more strategic investments in the advanced technologies--purpose-built field service management software that automates and streamlines the complete service processes--the industry will undergo a remarkable transformation. Internet of Things, augmented reality and artificial intelligence--future will see field service companies turning more technology inclined--helping them run a more efficient business and providing their customers with superior levels of service. It's expected that smart connected products and Internet of Things (IoT) technologies will soon shoulder the brunt of diagnostic and other technical responsibilities--adding new dimensions to industry competition as field service companies identify and adopt these technologies. However, now that the field service industry has seen the early adoption of IoT, machine learning, and AR there is a considerable appetite for analyzing incoming data better to improve business incrementally. Field service companies those look forward to being an IoT-enabled organization should focus on getting the value from it by working and analyzing the vat of data they already have. Moreover, those trying to improve their field operations have to keep in mind that these technologies will contribute to their efforts to increase the lifetime value of their customers. Indeed, IoT is going to be the new catch on phrase for field service industry.To help you keep up with this, we have outlined a list of "Top 25 Field Service Solution Providers 2017," in this edition. These organizations possess clear visions and technical insights that are necessary to ensure that you get the best field service solutions. Hope these organizations will bring in optimal solutions for your field service technology demands.Do let us know your thoughts.Copyright © 2017 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.Volume 02 - 25Published by ValleyMedia, Inc. To subscribe to CIO ApplicationsVisit www.cioapplications.com *Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffManaging EditorJoe PhillipGraphics & ArtJohn ConnorDeclan ColeAnil KumarAssistant Managing EditorLithin ZachariaSenior WritersClara MathewRoyce D'SouzaLeah JaneEditorial StaffBen JacksonDaniel HolmesEzra BenjaminJames SmithNaomi DaleShika PatraSalesMarvin Paulmarvin@cioapplications.com510.757.1040ValleyMedia, Inc.44790 S. Grimmer Blvd Suite 202, Fremont, CA 94538T:510.330.5174 Mailing Address:
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