DECEMBER 2017CIOAPPLICATIONS.COM 19DANIEL M. HORTON, CIO, SALLYPORT GLOBALMAXIMIZE PRODUCTIVITY WITH THE RIGHT FIELD SERVICE MANAGEMENT SOLUTIONcIoinsightsegardless the size of your field operations team, utilizing the right Field Service Management solution will empower your organization to work smarter, better, and faster. Management of the field service function has made leaps and bounds from the manual process it was previously, with technology contributing substantially. This advancement is allowing a more productive experience compliment by automation, increased communication, and accessibility of essential data. More companies are investing in a reliable solution to get better insights and control over this everyday function while increasing employee productivity, client satisfaction, and performance. Field Service Management products have enabled a far more streamlined process by automating key processes, and placing valuable information in their employee's fingertips, whenever it is necessary. Ease of accessibility of this critical data permits quicker, more reliable decision making, and has favorably impacted businesses and their customers.Lack of unification between the field and office should no longer be a pain point since your field employees will be capable of functioning outside of the office for longer intervals without a breakdown in communication. This real-time experience allows everyone to remain in-sync with work orders and permits your employees to work more proficiently and manage more calls while providing an increased degree of service. To help streamline operational procedures, there is also the ability to integrate into existing ERP and CRM systems to reduce manual or redundant data entry.If you're operating a field service role and have not implemented a solution dedicated to streamlining that function, this is the time to get one set up. Deciding on the best solution can be time consuming, but since the product is an important area of the business and plays a part in so many areas, it's imperative to involve the right stakeholders right from the start. Decide on a team with representation from each piece of the business Daniel M. HortonRProviding this degree of commitment to the client strengthens interactions by simplifying and streamlining communication between customers and personnel
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