DECEMBER 2017CIOAPPLICATIONS.COM5Toshiba Elevates and Personalizes Customer ExperienceBill Melo,Chief Marketing Executive,Toshiba America Business SolutionsHow AI enables Customer CentricityVishwa Kolla,AVP, Head of Advanced Analytics, John Hancock InsuranceDelivering Intelligent Automation with BPMNathaniel Palmer,Director, Solution Architecture,SercoThe 4 Areas of Personalization ­ How Data and Technology Can Personalize the Customer ExperienceAgatha Rymanowska, SVP of Enterprise Operations, ConversantWhy Service Centers Need Not Fear AI: How to Play the Field to Elevate the Customer Service ConversationLee Farrell,VP, Engineering Services and Solutions Division, Business Imaging Solutions Group,Canon U.S.A., Inc.Tearing Up the Old-fashioned Boundaries Between IT and BusinessChris Windebank,IT Director-Global Marketing, Bacardi334037422318CXO INSIGHTSFEATURED SOLUTION PROVIDERSTECHNOLOGY SOLUTION PROVIDERS-2017 TOP 25CONTACT CENTER 17222528313236Arbeit SoftwareCentralTouch TechnologyEmpirixinjixoInTalent CorpiSymplifyVirtualPBX
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