August 2019CIOAPPLICATIONS.COM 19Our Simplified IT solutions already follow future market trends; they are built to seize the opportunities of tomorrowexceeding customer expectations, demonstrated by very high customer satisfaction scores. Not only that, RanTek count over half of the Denmark C20 as customers. Further, as a partner, we have the lowest escalation ratio globally. Through the system and competent team that we house, we have ensured that we can solve the cases ourselves, which saves the customer's time as they don't have to wait for a resolution.There are a number of companies out there that are vying for the top position. What according to you, are the distinct features of RanTek/differentiating factors that give it a competitive edge?According to me, what makes us steer ahead of the competition is our focus to deliver the best value proposition according to the needs of customers. On the Riverbed side of things, 60 percent of our business is on Riverbed, which is very unique when compared to the other global partners. The reason behind this is our exemplary relationship with Riverbed, which entails delivering programs that can support our operations and vice versa. We are on a path where we will continue to invest in Riverbed as they continue to invest in us as a partner.What does the future hold for RanTek? Any footprint expansion plans or platform enhancement strategies that you can shed light upon?We have already taken the initial steps together with Riverbed to expand our business model into Sweden. In the future, we will also be expanding to Norway such we can grow our revenue and also help as many clients as possible in these countries. Currently, we have 85 percent market share in Denmark, and now we are planning to deliver our knowledge on Riverbed in other countries as well in 2020 and beyond.
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