AUGUST 2017CIOAPPLICATIONS.COM9researchers across all content areas, allowing them to find the right products and protocols for their experiments in a quick, easy way. Finally, the last critical component of success is a well-orchestrated supply chain network, which allows for predictable, faster, high-quality deliveries that build trust. In other words, the life science business is about simplifying the complexity of our research customers' lives every day. As a result of the acquisition of Sigma-Aldrich by Merck KGaA, Darmstadt, Germany, a world leader in life science has been created. We have more than 300,000 products addressing every aspect of research for more than a million individual customers around the world, as well as the industry's leading e-business platform, backed by an unparalleled supply chain and distribution network. As we bring together these two organizations, we plan to transform the business into a true, real-time digital enterprise for the first time in the market. The life science industry is about helping researchers solve the toughest problems facing humanity in the futureSilji AbrahamEffective Utilization of New TechnologiesWe have seen unprecedented technology advancements in the last decade. I always believe that if we truly practice with curiosity and passion to transform the industry and the experience of our customers, we will have tremendous opportunities to apply each one of these advancements and make a difference. Of course, one always needs to understand the hype in the promises associated with any new innovation.Our organization is very much into big data with more than 72 million customer visits to our e-commerce platform. We truly understand the voice of our customers through this treasure of data, applying extreme computational techniques and predictive analytics. We don't consider mobile as a unique initiative anymore; everything and anything we do must be device-agnostic in terms of accessibility and experience in our organization. And if it makes commercial and business sense, cloud infrastructure is also something that we practice in everything we do today.IoT is indeed something we have as an additional focus now, as we start imagining the future possibilities for our external and internal customers. With sensors and a connected world, we are dreaming of a future of efficiency in eliminating human-based input and scanning. These take time both from a commercialization and implementation perspective, but I believe the future is amazing for our life science customers.
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