APRIL 2021CIOAPPLICATIONS.COM8JANI RAHJA, HEAD OF INTELLIGENT AUTOMATION, POSTI GROUPRPA 2.0--Top 5 Contributors for Accelerating the Transformation of Large Enterprisesy now, most large enterprises have dabbled in RPA, in some form of another. POCs and pilots have been completed, Centers of Excellence have been founded, and some benefits have been reaped. Some have performed better than others. Still, the most general questions I hear from other large enterprises is: Where and how do we find the best use cases? How do we take the next step to accelerate RPA? While RPA as a technology might be simple, many organizations struggle with leveraging RPA to the next level.RPA 1.0 is over, and now it's time to look for acceleration to really make an impact on your organization's digital transformation journey. We at Posti Finland have been working with RPA for over two years now. We have benchmarked our operations with many Nordic and European peers. Based on these discussions and learnings from the best, I have summarized them into Top 5 contributors for accelerating RPA and digital transformation in large enterprises.1. Go for the C-level from the beginningFour to five years ago, the first companies embarking with RPA most probably did a POC to see if it works. Those of us who started later do not need to POC anymore. The technology works. I have noticed many companies do not see RPA as strategic, but rather someone from Finance or Customer Service has been "allowed" to try it out and build it from there on to other use cases. This approach is absolutely fine, but it might be challenging to promote RPA as a transformational tool afterwards. Another observation, RPA's KPI might be the number of use cases in production, but that has very little to do with the impact on the entire company. Those who have gained more significant benefits have approached RPA from a strategic point of view, positioning it as a means of transformation. Targets are set high, measured in millions, which in turn forces to go big. If RPA has strong support from the C-level, there's a better probability of high penetration.2. Ensure clear ownershipRPA, like many other new technologies, require clear ownership to succeed. Someone who drives it forward takes the responsibility, sets the targets, gathers the resources and keeps oiling the machine. RPA needs to have a face, which is why many companies have someone to take on the evangelist role. There's a lot of change BIN MY View
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