April 2021CIOAPPLICATIONS.COM4CONTENTSIN MY VIEWCXO INSIGHTSITSM ­ The Most Important Acronym in the IT OrganizationMark Szkudlarek, Vice President Information Technology, Novelis082420Improve Service ­ Know your business to increase valueBuilding a better IT Service management OrganizationPaul Norton, Group Chief Technology Officer, OneSavings Bank Jeff Battaglino, Vice President, It Technical Services Manager, Oceanfirst Bank [Nasdaq: Ocfc]VENDORS - 2021TOP 10ITSM Pg 16 - 33
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