APRIL 2020CIOAPPLICATIONS.COM6Copyright © 2020 ValleyMedia, Inc. All rights reserved. Reproduction in whole or part of any text, photography or illustrations without written permission from the publisher is prohibited. The publisher assumes no responsibility for unsolicited manuscripts, photographs or illustrations. Views and opinions expressed in this publication are not necessarily those of the magazine and accordingly, no liability is assumed by the publisher thereof.April 07, 2020, Volume 06 - Issue 06 (ISSN 2644-240X) Published by ValleyMedia, Inc. To subscribe to CIO ApplicationsVisit www.cioapplications.com Managing EditorJoe Phillip*Some of the Insights are based on the interviews with respective CIOs and CXOs to our editorial staffSalesSebastian Jacobsebastian@cioapplications.comEmailsales@cioapplications.comeditor@cioapplications.commarketing@cioapplications.comContact UsPhone: 510.330.5174Fax: 510.894.8405EditorialUpgrading the Human Element of BusinessAs businesses try to adopt new ways to engage with customers, chatbots have come under the spotlight in recent years. Over the last decade, breakthroughs in the field of Artificial Intelligence (AI) have restructured the way businesses communicate internally, as well as with customers. Organizations are now deploying chatbots for customer service purposes. In fact, chatbots are now capable of answering simple user-based queries as well as advanced predictive analysis based on real-time conversations.As more and more companies use chatbots to automate business processes, they have begun infiltrating various business dimensions to deliver superior customer service and improve customer experiences such as customer service, lead generation, customer engagement, messaging apps, and human resources. As the technology rampantly becomes the driving force behind business communications, bots will become more intelligent in interpreting conversations and coming up with real-time solutions. With the infusion of AI, chatbots will be more human-like and consider various parameters before suggesting the way ahead.Chatbots have transformed the way call centres function today. They are cost-effective and offer a significant upgrade from Interactive Voice Response Technologies. In addition, bots are very much capable of handling simple requests such as changing a password, requesting a balance, and scheduling an appointment, without any human involvement. Automation in business processes with AI chatbots can help in engaging customers promptly and delivering a better experience. Chatbots can analyze customers while interacting with them and make product recommendations based on real-time behavior analysis.In order to help our readers navigate through the rapidly transforming industry of chatbots, we have prepared a list of the most promising companies in the industry.Do let us know your thoughts!Joe PhillipManaging Editoreditor@cioapplications.comJoe PhillipGraphics & ArtIssac GeorgeEditorial StaffBen JacksonDaniel HolmesEzra BenjaminJune MichaelRose DcruzSenior WritersClara MathewLeah JaneRoyce D'Souza
< Page 5 | Page 7 >