April 2019CIOAPPLICATIONS.COM8T organizations face formidable challenges. To meet them, they must focus on becoming more agile and responsive to the business.Straightforward, fast and uncomplicated are not the words that usually come to mind when the IT organization prepares to deploy new technology. While IT has become more innovative, implementing enterprise software has become more challenging--from managing a complex hybrid cloud environment to greater scrutiny of the value derived from the technology. To meet these challenges, IT functions need to expand beyond traditional IT Service Management (ITSM) and focus their resources on strategies that advance the full business of IT. These include, Intelligent automation, predictive analytics, service portfolio management, cyber security, governance and compliance.Transforming the IT function and implementing cloud solutions that deliver business value in months, rather than years, requires a substantial set of core capabilities--including product innovation, agile service delivery, cost optimization, data security and compliance, customer support, and service automation. Unfortunately, these areas are often siloed, under-emphasized, or simply immature.The challenge we see is that while the technologies themselves have improved, there has been little to no innovation in the way these technologies are implemented. The industry--customers and service providers alike--is still using old approaches to implementation that were prevalent in the client/server heyday. The result? Too much customization, too long to get to production and a higher total cost of ownership.The IT organization needs to expedite its core ITSM implementation process and get to production quickly by leveraging tried and tested out-of-the box solutions that accelerate results. Then, time and resources can be focused on innovation and strategic initiatives that drive business value to the enterprise. This is the "Powered Enterprise IT" approach at KPMG, THE BUSINESS OF SERVICE MANAGEMENTMitch KenfieldIMITCH KENFIELD, PRINCIPAL, CIO ADVISORY PRACTICE, KPMG USIN MY VIEW
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