3230Meeting Today's ITSM ChallengesLessons Learned in 30 Day Trials of IT ServicesImproving Efficiency and Protecting Patient's Information by Automating the Identity and Access Management Process20 Service Management in the Age of DigitizationDouglas Duncan, CIO, Columbia Insurance Group24 Configuration Management Technology and Its Use in Information Technology Management OperationsKelly Summers, CHCIO, SVP & CIO, Maricopa Integrated Health SystemRaymond Lefebvre, VP IT & CIO, Bridgewater State UniversityJeff Cann, Chief Strategist and CIO, Encore Electric, IncAna Agostini, Administrative Director-Information Technology Services, Memorial Healthcare System28The Customer-Centric Paradigm ShiftBen Brennan, IT Director, OathPeggy Kay, AVP & Technology Customer Experience, University of the PacificCreating and Advancing a Service Culture through Information Technology Service Management38Pg16-34CXO INSIGHTSCIO INSIGHTSIN FOCUSPage 10 - 1122SERVICES COMPANIES - 2019MANAGED IT TOP 10
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