April 2019CIOAPPLICATIONS.COM1MANAGED IT SERVICES SPECIALAPRIL - 15 -2019CIOAPPLICATIONS.COM$15DIGITALIZATION PARTNERS FOR SMBSCSP NETWORKSCIO InsightsCXO InsightsCIO InsightsSERVICE MANAGEMENT IN THE AGE OF DIGITIZATIONTHE CUSTOMER-CENTRIC PARADIGM SHIFTCONFIGURATION MANAGEMENT TECHNOLOGY AND ITS USE IN INFORMATION TECHNOLOGY MANAGEMENT OPERATIONSDESIGNING THE IT ORGANIZATION FOR SERVICE MANAGEMENTCOLUMBIA INSURANCE GROUPOATHMARICOPA INTEGRATED HEALTH SYSTEMSENTARA HEALTHCAREMichael Chen, CEO
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