IN MY VIEW08IoT ­ Busting the MythWhy Service Centers Need Not Fear AI: How to Play the Field to Elevate the Customer Service ConversationJason Collins, VP of IoT Marketing, Nokia [NYSE:NOK]Lee Farrell, VP, Engineering Services and Solutions Division, Business Imaging Solutions Group, Canon U.S.A., Inc.20261818Our Journey to Agile Marketing: Agility is not just for developmentThe Evolution of CRMInnovation is everything!Cameron van Orman, SVP of Product Marketing, CA TechnologiesBill Ziska, Director-CRM and Mobility, Deloitte DigitalMichael Meyer, Chief Risk Officer (CRO) and Chief Security Officer (CSO), MRS BPO, LLC293620262936 PORTAL SOFTWARETOP 10SOLUTION PROVIDERS - 2018FEATURED SOLUTION PROVIDERSPG 14 - 34CXO INSIGHTSSilence is Not GoldenMichael R. Galin, Director - Risk Management, TELUS38CXO INSIGHTSBrian Diepold, Director of CRM, Santander Bank, N.A.It's all about the users: The single most important factor to CRM success is the implementation approach
< Page 4 | Page 6 >