APRIL 2018CIOAPPLICATIONS.COM 193) Please tell us about your unique productsand services that you offer to the contact center industry.By harnessing the power of Avaya, contact center managers can seamlessly connect their agents to customers by integrating communications across all the devices. With our unique expertise, we enable clients to capture all the interactions, in various channels, through their contact center solution. With access to holistic data, the clients can identify the actual patterns of customer engagement. These patterns allow the clients to orchestrate meaningful interactions. The real-time and historical end-to-end insights into the customer journey help contact center managers make informed decisions, enhance agent-customer interactions, and drive customer loyalty. Our robust platform also creates a single unified view of customer engagement. Owing to Barphone's prowess in the realm of Avaya, contact centers have been able to achieve increased productivity by managing different modes of conferencing, including high-scale audio conferencing, extensive web collaboration, and rich multi-vendor HD video, all in one platform. By leveraging Avaya-based contact center solutions, clients are able to improve workflow automation along with collaboration and communication in real-time within the team. Through Barphone's Avaya solutions, clients are able to support any device--mobile, web, or landline--at any point in their interaction. Regardless of the locations, devices, and applications, clients can utilize telephony, messaging, conferencing, contact center, video, and unified communications, all in a flexible Avaya platform.4) As a consultant, what is your approach toidentify client requirements and how do you deliver solutions? Our subject matter experts invest ample amount of time analyzing customer requirements, comprehending predicaments and objectives, and subsequently crafting best contact center solutions that are scalable and sustainable. Barphone's proficient developers have an in-depth knowledge of Avaya platforms and their APIs that enables them to create specialized custom applications to meet customer's specific needs.5) Could you please talk about a case scenariowherein you helped a company with Avaya implementation?One of our clients, a large retailer in Greece, was struggling to integrate CRM in one of their retail contact center projects. The retailer sought to provide a single interface for their agents to interact with customers and to provide better customer experience. By partnering with Barphone, the client was able to connect with their customers via various channels such as voice, online chat, email. What is more, with the help of a single agent interface the client was able to gain better outcomes and increase their productivity drastically.6) Can you share details of the firm's planspertaining to new solutions and technologies that could play a role in the company's offerings in the near future?Moving forward, Barphone is all set to build innovative applications on Avaya platform that will deliver greater collaboration and communication capabilities to our clients. The company is excited to continue as an advanced Avaya service expert partner and establish their presence across the globe.Cloud will be the major trend in 2018 both for Avaya andfor Barphone. The company is planning to host Avaya solutions in one of the most prominent data centers in Greece and launch UCaaS and CCaaS solution while delivering IP Telephony-as-a-Service in the first quarter of 2018. Our subject matter experts invest ample amount of time analyzing customer requirements, comprehending predicaments and objectives, and subsequently crafting best contact center and Unified Communications solutions that are scalable and sustainable
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