In today’s digital world, customer experience plays a strategic role for businesses to gain a competitive edge. The industry is witnessing a drastic shift in the way brands communicate with their customers and prospects. Progressive enterprises are already leveraging technology-driven capabilities that help them deliver a seamless, on-demand experience to their customers. Some of the disruptive technology solutions that hold the key to the future of customer experience (CX) are chatbots and virtual assistants powered by artificial intelligence (AI), which can mimic human interactions and perform specialized tasks necessary to generate high-quality customer experience. In coming times, widely used messaging apps such as WhatsApp, Facebook Messenger, and Google Duo are likely to undergo a major evolution through their integration with chatbots.
At the same time, IoT endpoints and omni-channel interactions are slowly giving rise to smart CX environments. Factors such as these are enforcing a multimodal design by incorporating support for a gesture, face, or emotion recognition through augmented reality or virtual reality, to improve customer experience. A far advanced scenario could be a machine-to-machine bargain that does not require the involvement of humans altogether. Going by these forecasts, it is apparent that communicating and working with intelligent machines would no longer remain a novelty but rather turn into a sine qua non in days to come.
To help CIOs navigate this flourishing landscape, a distinguished panel of selectors, consisting of CEOs, CIOs, VCs, industry analysts, and CIO Applications editorial board has shortlisted the top CX solution providers that are at the forefront meeting the urgent needs of the industry. The listing offers a look into how these solutions are put to use, thereby enabling you to gain a deep insight as to how they will optimize businesses.
We present to you CIO Applications “Top 25 CX Solution Providers - 2017.”