In an era where enterprises have their workforce spread out across the globe, communication indeed constitutes the nerve center of business operations. Enabling omichannel communication between different stakeholders is a critical requirement for most verticals, be it insurance or travel agencies, where agents are expected to communicate their customers’ inputs, to a centralized processing center. By seamlessly connecting the stakeholders through its differentiating next generation products, Avaya has been the pillar of strength for several organizations in meeting their ever-growing communication requirements.
Be it the Aura application server, the communication manager, or Avaya Breeze among many others, Avaya’s products have always set new benchmarks in communication. Avaya’s CU-360 Collaboration Unit and Equinox Meetings Online, have redefined the manner in which meetings are conducted; Avaya’s enterprise-class messaging and multimedia communication solutions at affordable costs, have also been extremely popular. With an endless list of customers to serve and many more seeking to join the league, Avaya has entered into strategic partnerships with organizations having the prowess to match its standards of service to clients in terms of product deployment, innovation and customization. Avaya’s partners have transformed the communication ecosystems of numerous organizations, and eventually succeeded in achieving Avaya’s vision of uncompromising quality in product and service offerings to organizations. This has had a cascading effect in that several other companies that are looking to upgrade their communication infrastructure are looking towards engaging Avaya or its partners.
In order to help the companies looking to embrace Avaya’s solutions, a distinguished panel comprising of the CIOs, CEOs, CTOs, analysts and the CIO Applications editorial board, has reviewed companies providing Avaya solutions based on their ability to innovate and customize their solutions to suit client’s requirements. In this edition of CIO Applications, we present to you the "Top 25 Avaya Solution Providers—2018".