Organizations today are keen to leverage every benefit of Unified Communication (UC) solutions to ensure sustained organizational growth. In spite of UC’s unprecedented benefits, enterprises, as well as managed services providers (MSPs), often face impediments owing to the complex, multi-platform, and multi-vendor environments. To ensure a seamless operation and optimum user experience, monitoring the underlying complex environment that is comprised of multiple networks, systems and applications working on various domains is pivotal. Nectar Services Corp., a Jericho, NY based firm, understands the critical nature of monitoring, and so offers insights into these complex environments—at the application, network, and endpoint performance layers or domains— across the entire UC delivery ecosystem. Tom Tuttle, Senior VP, UC Strategy & Global Alliances explains, “Our unparalleled collection and correlation capabilities enable our MSP partners and enterprise customers to quickly identify, isolate and ultimately re-mediate issues impacting network performance and user experience.”
Nectar’s flagship Unified Communication Management Platform (UCMP) comprehensively monitors the application, network, and endpoint delivery domains of UC. To create a single-pane view of an enterprise’s UC experience, Nectar’s UCMP offers unique capabilities around dynamic correlation between real-time media and signaling analysis along with network topology and UC awareness. The company’s distinctive visibility across the delivery ecosystem helps both MSPs and enterprises to identify and resolve issues often before users even realize there's an issue.
Nectar’s cross-platform support invariably helps businesses to manage their homogeneous UC deployments. With it’s comprehensive software solution, the company monitors sessions (voice, video, conferencing, collaboration) across all three primary UC platforms; Microsoft Skype for Business, Cisco Cisco UCM, and Avaya. The company is an Avaya DevConnect Partner, a Cisco Preferred Solutions Partner and has deep roots with Microsoft having been selected by Microsoft as an inaugural Skype for Business IT Pro Tools partner and most recently a certified for Skype for Business Online partner supporting the Skype Operations Framework (SOF).
Nectar’s flagship Unified Communication Management Platform (UCMP) comprehensively monitors and manages the application, network, and endpoint delivery domains of UC, driving significant value across our partner and enterprise communities
“Our UMCP platform supports the entire Unified Communications lifecycle from the planning stage to the deployment phase and throughout the management and operation stage,” affirms Tuttle. “Our capability to provide the automation and comprehensive insight of complex enterprise environments allow our managed service provider partners the ability to delivery the highest quality service to their customers.”
For an enterprise to maximize the return on investment or ROI for the UC deployment, users must have a good and consistent experience with the UC platform, and embrace or adopt the full capabilities of the application, including chat, presence, voice, video, conferencing, and collaboration. Nectar, with its best-in-class performance management and diagnostics solution ensures flexibility, a better user experience, which help to drive UC adoption.
As an example, one global enterprise that was experiencing some initial quality issues with their on-premise Skype for Business deployment engaged one of Nectar’s global MSP partners who deployed Nectar’s UCMP solution. The UC Diagnostics (UCD) module that runs within the UCMP solution is integrated with Microsoft-Skype for Business SDN API. Once deployed UCD quickly identified and isolated the issue that had been impacting the user experience for nearly two months. This is just a single example of the impact Nectar’s proactive monitor and performance management brings to the market.
Nectar’s near-term vision and plans include further support of Software-Defined Networking (SDN), more specifically, their close integration and support of Cisco’s Digital Networking Architecture (DNA) and the APIC-EM platform. At Cisco Live in Las Vegas last year the companies jointly announced Nectar’s Evolution to help ensure an optimum user experience for both Cisco UC and Microsoft Skype for Business environments running across a Cisco-powered network. Evolution enables an orchestrated and dynamic Quality of Service (QoS) improving UC performance while driving costs out of network and QoS-management. ensures users receive the proper QoS that supports UC device needs allowing them to experience a hassle-free collaboration experience.
This Jericho, NY headquartered company, since its incorporation in 2006, has served a long list of clients including Managed Service Providers (MSP), Service Providers (SP), System Integrators (SI), and Enterprises clients (Fortune 500). Nectar’s ability to provide distinct and very comprehensive views of the UC ecosystem has earned them many of the industry’s most coveted awards. Some to cite are Gartner Cool Vendor Award 2014, Frost & Sullivan Best Practices Award, Microsoft Partner of the Year Finalist, and 2016 IDC Innovators Award among many others.