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The boardroom at iSymplify’s office complex is buzzing with energy. A new client has decided to collaborate with the business communications agency. Guiding this animated conversation is iSymplify’s President, Lorie Burkemper, along with her team of highly competent experts. The task in hand? The client wants to move to the cloud from their on-premises contact center model. “Learning about their requirements is a necessity to provide them with a capable cloud contact center service provider— the belief that will guide our first stage of engagement with them,” says Lorie. An assessment plan is set into action to analyze the technologies that the client is leveraging, the challenges that they need to overcome, and the service providers that they need to collaborate with. Next, iSymplify conducts an RFP on the client’s behalf which ensures competitive pricing and contract terms to meet the clients’ budgets. Lastly, they provide project management, and ongoing account management as part of their service, for no additional fee—a key differentiator to drive their clients’ overall cloud contact center transformation success.
It can be a daunting task for an organization to transition from an on-premises contact center model to the cloud. “There are many layers of complexity and critical paths to ensure that the journey is well planned,” adds Lorie. Given that the contact center is the face and voice of the customers, it is important for an organization to navigate and chose a viable service provider that can endow reliable and secure contact center work flows for the agents to use.
We assist our clients in the decision making process, by collecting and presenting the data that our clients need to make an informed decision on a cloud based contact center platform
Focused on driving digital transformation, iSymplify supports enterprise organizations in navigating through the design, proposal, and implementation phases of the cloud contact center migration. iSymplify researches, designs, and recommends technology solutions by taking into account existing technologies, staffing, and budget and offers multiple options. By following a well-defined process, iSymplify presents factual data to help businesses make informed technology decisions, without having to take it on as another project or burden already overworked staff. The firm facilitates the discovery, requirements gathering, and proposal process with their proven methodology. Further, the firm also provides an ongoing customer relationship that, as Lorie states, “exceeds expectations.” She adds, “Many of our clients have been with us for more than ten years and are like family. We work hard for our clients and make it our goal to quickly communicate, resolve issues, and proactively identify issues before they become major problems.”
iSymplify follows an identical process to deliver their services for the telecommunications, cloud services, unified communications, and mobility solutions landscapes as well. With a deep understanding of the communications industry, iSymplify delivers unbiased recommendations regarding telecom, mobility, or cloud communications projects customized to the client’s unique business priorities. “We work as an extension of our client’s IT department, delivering the exact solution that they require,” states Lorie.
iSymplify collaborates with over 200+ technology partners to deliver a comprehensive set of services to its clients. With a strong network of providers to help their clients attain their business goals, the firm points its clients in the right direction and provides them with fresh ideas to help them obtain their technology goals.
Currently, iSymplify has been busy researching and educating their clients on the latest technology trends and how to turn them into deliverable, measurable business outcomes. “We are currently piloting an IoT-based technologies to help our clients track inventory and assets to reduce costs, and improve delivery times,” concludes Lorie.