“InterWeave compliments Salesforce, and Salesforce compliments InterWeave,” states Bruce Magown, CEO of InterWeave Smart Solutions. The approach toward integration of disparate software and services had been and is, a contentious affair over the years. Rarely do firms get all the basics right, lacking the tenacity or the technical know-how to attend to the changing demands of the industry. While peers and competitors are still searching for ways to tackle CRM and the other collateral challenges, one company from the East Coast has mastered the art and are on the way to be the industry leader in the Salesforce eco-system.
InterWeave’s method to connect software and services and integrate assets across customer enterprises is simple – focus on the need of customers who face challenges in sharing data/ information transactions and clients who require exacting solutions for complex integration issues. The InterWeave Smart Solutions Platform was designed and based on five core principles – Configuration, not Programming, Standard and Custom objects selection included, Business Process and Workflow, SaaS environment and the highest level of Security. The InterWeave Smart Solutions Platform focuses on integration from Salesforce to Financial Applications, ACH/ CC Payment Gateways, Customer Portals, ERP, E-commerce, Databases, and more, in a hub/spoke model. “The Salesforce Solution features business process, workflow selection, and field mapping via configuration at the standard or custom object level,” says Magown.
The Salesforce Solution features business process, workflow selection, and field mapping via configuration at the object level
This allows the customer to implement their business processes and workflows without any program modification or additional work order costs.
Compared with traditional enterprise software, the firm’s Software as a Service (SaaS) approach offers numerous advantages – lower costs, faster deployments, more transparency, lower risk and higher customer satisfaction. The firm deliberates its efforts to maintain the collective quality of its offerings. By understanding a client’s methodology towards Salesforce and the pattern at every step of the course, InterWeave gets up to speed with the customers. Additionally, the firm leaves no stone unturned in its quest to address specific issues encountered by organizations. Challenges like data quality and security, lack of a business case and inadequate funding, and poor data integration are tackled efficiently by providing a solid integration infrastructure, advanced Proxy Server support and the mechanism to achieve and support a structured business case.
InterWeave works with both Force.com Products and Consulting Partners, providing “White- Label” integrations to support their requirements. Product Partners like Salesforce CPQ, Matrix Velocity Talent Rover, InsurVue, and Field Buddy can now integrate with financial applications like QuickBooks, Sage/Mas, MS Dynamics, Oracle, Payment Gateways, and more.
For their continued efforts in data integration and CRM, several clients over the years have expressed their pleasure of working with InterWeave Smart Solutions. One of the many being Jane George, CFO, DeepVac, who says, “InterWeave is a work of art and a joy to use. Both the Development team and Customer Support team are patient, professional, and have the ability to listen and deliver! The CEO, Bruce Magown, stays involved throughout the process; unprecedented for a Solutions company that I have ever dealt with before. They are a 5-star company.”
With so much going for them, InterWeave is looking forward to the future with renewed vigour and plans to further expand their service offerings. The new Point-of-Sale Solution will be announced shortly and the InterWeave Proxy Server (IPS) has been created to provide a seamless interface supporting Salesforce’s recent security upgrade from TLS 1.1 to TLS 1.2. In addition, extending their iOffice Solution operations – InterWeave enables its customers with full order and payment management within their Salesforce.