Beyond IT,' to comprehend the phrase, one needs to glance at what enterprises crave from solution providers today. Though the IT services market seems to be saturated with numerous providers organizations still need “something beyond what traditional IT providers have to offer.” Among the major causes that fuel this need of ‘something better and out-of-the-box,' the stand-out aspect is the daily struggle of firms for end-to-end management of all their physical assets scattered all over their geo-locations. Enter Edgewaveserve. The company’s industry-leading cloud-based enterprise asset management solutions coupled with 24/7 support ensures a client to have a complete EAM strategy that runs in parallel with the customer’s current and future needs.
“Edgewaveserve’s ‘Beyond IT’ approach enables a client to achieve improvements to their productivity and profitability through a combination of state-of-the-art enterprise asset management and IT helpdesk support,” lauds Olivia Smith, MD, and Co-founder of Edgewaveserve. The company initiates a client partnership by constructing a complete asset database of the customer— including all desktop and server hardware and software, the network infrastructure, and infrastructure information such as warranties.
“Edgewaveserve adds value to a client’s business by aligning our offerings with the precise commercial objectives of the customer. From the very start to the end, we take each step by mapping the consumer interests in that step and push it a bit further with our solutions and services,” says Smith.
Edgewaveserve’s ‘Beyond IT’ approach enables a client to achieve unprecedented improvements in business productivity and profitability through a combination of state-of-the-art enterprise asset management and IT helpdesk support
The database is integrated with Edgewaveserve’s monitoring, operational, and billing systems to build a complete overview of the database. Once the asset database is comprehensive, Edgewaveserve’s system accurately diagnoses any element missing from the client’s IT infrastructure and identifies potential problems that might arise as a result. The company then constructs the perfect IT EAM strategy for the customer. This end-to-end EAM strategy not only assists the client to monitor all its assets better currently but also predicts future assets that need to be integrated into the strategy and the estimated budget of the same.
As evident, the company’s differentiator lies in the close interconnection of support services with advanced technologies driven by precisely what the customer needs at every stage, thereby offering an end to-end partnership. Leveraging on its experience in the domain and having worked with multiple global firms, the company further assists a company in seamlessly ascending its EAM operations on to the cloud. Edgewaveserve provides the customer with enterprise-grade cloud-based applications that makes the firm’s cloud journey smooth and safe and gives an added boost to the client’s business productivity and cost efficiency.
Edgewaveserve’s customer-centric approach has differentiated the company from its peers since the company’s inception. By ensuring total independence from third-party enterprises and applications in its services, Edgewaveserve can deliver unlimited IT support on a fixed-price contract. Pushing the boundaries of IT services in EAM much further, the company has been developing a new solution that will deliver exceptional business insights and business intelligence for firms to achieve their enterprise-level objectives successfully in the long run.