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SCM from Smart Utility Systems Re-defines Utility Customer Experience
IRVINE, CA: Smart Utility Systems, a cloud based Software-as-a-Service (SaaS) solutions for workforce mobility and big data analytics provider has recently revealed the launch of Smart Customer Mobile (SCM) express. It is a mobile and web-based customer engagement platform which engages and increases customer satisfaction by offering them access of their data anytime, anywhere and on any device.
"We are proud to offer our newest mobile platform to assist electric, water and gas utilities, particularly at a time when concerns regarding energy efficiency and conservation of Earth's natural resources have reached a critical mass," says Deepak Garg, Chairman and CEO, SUS.
SCM express offers intelligent customer insight and Key Performance Indicators (KPI) to deliver cost effective features to its users. It gives highly personalized self-service capabilities to the customers which empowers them to take actions and improve their experience.
It empowers utilities to deliver a simple and intuitive way to track energy usage, allow customers to make informed decisions. It also allows utility customers to compare their usage with similar homes, utility, zip. SCM enables customers to check utility bills online and to pay via web, tablets and smart-phone. With SCM, Smart Utility provides customers an option to directly contact their utility provider via email or phone which reduces the frequency of client calls. Lashed with real-time update, SCM is a map-based platform for utility customers.
The new platform enables customers to choose one of the many predefined messages and be in constant touch with their utility. Throughout its custom analysis it keeps tracking customer payment history, usage patterns, and predicts user behavior.
"Today's utilities are working toward solutions for better customer engagement, recognizing the unnecessary costs and inefficiencies associated with traditional phone, paper mail and reactive customer service procedures," adds Garg