CIOApplications
static-image
  • Home
  • Applications
      • Auction Software
      • Audit Management
      • Bioinformatics
      • Business Continuity
      • Business Intelligence
      • Chatbot
      • Club Management
      • Collaboration
      • CPQ
      • Custom Software Development
      • CRM
      • Data Platform
      • Digital Experience
      • e-Discovery
      • E-Signature
      • Employee Engagement
      • EAM
      • Enterprise Communications
      • Enterprise Mobility
      • Enterprise Reporting Software
      • Enterprise Search
      • Forestry
      • GIS
      • GRC
      • Human Resource
      • Indoor Positioning
      • Innovation Management
      • InsurTech
      • Intellectual Property
      • IT Infrastructure
      • IT Operations Management
      • IT Service Management
      • License Management
      • Low Code Platform
      • Maintenance Management
      • Managed IT Services
      • MarTech
      • Master Data Management
      • Order Management
      • Parking Management
      • Personalization
      • Portal Software
      • Procurement Tech
      • Publishing Software
      • Quality Management System
      • Remote Monitoring
      • Remote Support
      • RFID
      • Sales Tech
      • Software Asset Management
      • Software Testing
      • Task Management
      • Unified Communications
      • Visitor Management
      • Voice Recognition
      • Web Design and Development
      • Workflow
      • Workplace Management
  • Verticals
      • Automotive
      • Banking
      • BioTechnology
      • Casino
      • Construction
      • CPG
      • Contact Center
      • Education
      • Energy
      • Field Service
      • Fintech
      • Food and Beverages
      • Government
      • Healthcare
      • Legal
      • Life Sciences
      • Logistics
      • Manufacturing
      • Media and Entertainment
      • Retail
      • Travel and Hospitality
      • Utilities
  • Technologies
      • 3D Scanning
      • Agile
      • API
      • Artificial Intelligence
      • Augmented Reality
      • Blockchain
      • CAD/CAM
      • Cloud
      • Container Management
      • Cyber Security
      • Data Analytics
      • Data Center
      • DevOps
      • Drone
      • Graphics
      • Hyper Converged Infrastructure
      • Image Recognition
      • IoT
      • Lidar
      • Machine Learning
      • Machine Vision and Imaging
      • Nano Tech
      • Networking
      • Predictive Analytics
      • PropTech
      • RF and Microwave
      • Robotic Process Automation
      • Robotics
      • Security
      • Simulation
      • Smart Labelling
      • Space Tech
      • Telematics
      • Virtual Assistant
  • Company Eco System
      • Adobe
      • Amazon
      • Avaya
      • ESRI
      • Google
      • IBM
      • Infor
      • Microsoft
      • Mitel Partners
      • National Instruments
      • NetSuite
      • Oracle
      • Progress
      • Qlik Partner
      • Riverbed
      • Salesforce
      • SAP
      • ServiceNow
      • SiteCore
      • Splunk Partner
      • VMware
  • News
  • conferences
  • Newsletter
  • Whitepaper
  • About us
  • Specials

  • Menu
      • Amazon
      • Artificial Intelligence
      • Auction Software
      • Blockchain
      • CAD/CAM
      • Club Management
      • CPQ
      • Digital Experience
      • E-Signature
      • Education
      • Energy
      • Enterprise Mobility
      • Food and Beverages
      • GRC
      • Healthcare
      • Image Recognition
      • Indoor Positioning
      • Infor
      • Intellectual Property
      • IoT
      • Legal
      • Lidar
      • Logistics
      • NetSuite
      • Personalization
      • Predictive Analytics
      • Quality Management System
      • Remote Monitoring
      • Retail
      • RF and Microwave
      • Riverbed
      • Simulation
      • Task Management
      • Utilities
      • VMware
      • Workflow
  • VMware
  • Amazon
  • Artificial Intelligence
  • Auction Software
  • Blockchain
  • CAD/CAM
  • Club Management
  • CPQ
Specials
  • Specials

  • Amazon
  • Artificial Intelligence
  • Auction Software
  • Blockchain
  • CAD/CAM
  • Club Management
  • CPQ
  • Digital Experience
  • E-Signature
  • Education
  • Energy
  • Enterprise Mobility
  • Food and Beverages
  • GRC
  • Healthcare
  • Image Recognition
  • Indoor Positioning
  • Infor
  • Intellectual Property
  • IoT
  • Legal
  • Lidar
  • Logistics
  • NetSuite
  • Personalization
  • Predictive Analytics
  • Quality Management System
  • Remote Monitoring
  • Retail
  • RF and Microwave
  • Riverbed
  • Simulation
  • Task Management
  • Utilities
  • VMware
  • Workflow
×
#

CIO Applications Weekly Brief

Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from CIO Applications

Subscribe

loading
  • Home
  • Customer Relationship Management
Editor's Pick (1 - 4 of 8)
left
Coupling Predictive Demand Planning with CRM for Improved Visibility

Coupling Predictive Demand Planning with CRM for Improved Visibility
Aaron Weiss, VP and CIO, Axalta

Digital Transformation: Three keys to getting it right

Digital Transformation: Three keys to getting it right
Dave Goes, Global Head of Client Service, Morningstar

How we fine-tune CX with CRM implementations

How we fine-tune CX with CRM implementations
Julio Badin, Senior Vice President, Customer Experience, Dallas Fort Worth International Airport

National Geographic: A wealth of experiences

National Geographic: A wealth of experiences
Jill Cress, CMO-EVP, National Geographic Partners

Optimizing Digital Data Collection for CRM

Optimizing Digital Data Collection for CRM
Gary Angel, Principal, Advisory Services, Advanced Analytics - Digital Analytics, EY

Big Data Accelerates the CRM Race

Big Data Accelerates the CRM Race
Derek Martin, Executive Director, CRM and Database Marketing, Laureate International Universities

The CIO's Role in Fixing a Broken CRM

The CIO's Role in Fixing a Broken CRM
Rob Urbanowicz, CRM Practice Area Director, Socius

Using Social Data to Power Real-Time CRM Optimization

Using Social Data to Power Real-Time CRM Optimization
Matt Kautz, VP, Head of Business Intelligence, Analytics and Research, Machinima

right

Thank you for Subscribing to CIO Applications Weekly Brief

Proven Strategies to Reduce Customer Churn

By CIO Applications| Friday, February 01, 2019
Tweet

Customer churnCustomer churn rate is a critical metric that determines the overall business success. Customer churn is the percentage of subscribers to a brand or service discontinue their subscriptions. Most businesses classify a customer as churned after a period of time when the customer has not interacted with or purchased any of the services. Any business that depends on revenue from continued customer relationship should give close perusal to this key growth metric.

Satisfaction Survey

One of the best ways to prevent customer churn is figuring out what people think of the service. Whenever a purchase is made, ensure that an email customer satisfaction survey is sent to the customer who purchased the service. Negative feedback can help learn the cause of high customer churn. Through the survey, organizations can identify trends and areas for improvement.

Proactive Communication

Reaching out to the customers on their demand can help them get the most out of an organization's product or services. The communication sends to them should be directly tied to the product or service usage.

Providing Roadmap

Customers getting started with a new product or services should be navigated. This will set up a customer onboarding process, which makes it easier to manage customer expectations. Customers who felt valued with the service are less likely to leave the community. Also, it is important to constantly monitor and iterate on the onboarding process keeping an eye out for snags.

Check out: Top CRM Solution Providers(Streak CRM, RepBox, ProjectsForce, nFusz).

Customer Loyalty Program

Creating a loyalty program can help prevent customer attrition. They are initiative sponsored to provide benefits to opted customers, in which customers can receive free rewards. Providing benefits will ensure customer engagement which makes customers committed to a particular brand or service instead of going to a competitor.

An organization can reduce customer drop off using these tips.

Read Also

Advanced CRM Mobile App to Aid Flexible Point-of-Sale Solutions

Advanced CRM Mobile App to Aid Flexible Point-of-Sale Solutions

CRM Aiding Sports, Defining Smart Champion-Fan Relationships

CRM Aiding Sports, Defining Smart Champion-Fan Relationships

Social CRM: Crafting Innovative Customer Services

Social CRM: Crafting Innovative Customer Services

AI: The Next Big Thing in CRM

AI: The Next Big Thing in CRM

Weekly Brief

loading
ON THE DECK

Web Design and Development 2019

Top Vendors

Enterprise Asset Management 2019

Top Vendors

Digital Experience 2019

Top Vendors

Adobe 2019

Top Vendors

Previous Next

Copyright © 2019 CIOApplications. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy Policy |  Sitemap  |  Subscribe

follow on linkedin follow on twitter follow on rss
This content is copyright protected close

However, if you would like to share the information in this article, you may use the link below:

https://www.cioapplications.com/news/proven-strategies-to-reduce-customer-churn-nid-3265.html