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CIO Applications Weekly Brief

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Editor's Pick (1 - 4 of 8)
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Empowering Sales Field with Technology

Empowering Sales Field with Technology
Richard Barton, CIO, American Management Association

The Great Cio Myth

The Great Cio Myth
DAVID TAMAYO, CIO, DCS CORPORATION

Augmenting POS with New, Innovative Digital Technologies

Augmenting POS with New, Innovative Digital Technologies
Steve Methvin, VP of Ecommerce and Retail Technology, Bozzuto's

Bridging The Customer Identification Gap To Build Loyalty

Bridging The Customer Identification Gap To Build Loyalty
Tad Fordyce, SVP, Loyalty, Epsilon

Artificial and Emotional Intelligence: The Corporate Balancing Act

Artificial and Emotional Intelligence: The Corporate Balancing Act
Nick Burton, Vice President Digital Development, Avon

The Art and Science of making the most of SaaS

The Art and Science of making the most of SaaS
Jason Raymer, Director-Sales, Bluegrass Cellular Inc.

Using CRM to Poke Holes in Silos Improving Citizen Service from the Inside Out

Using CRM to Poke Holes in Silos Improving Citizen Service from the...
Dan Ault, Chief Innovation Officer & Assistant Town Manager, Town of Cary

Connecting the Dots with Customer Experiences

Connecting the Dots with Customer Experiences
Martin Lampman, Director, Customer Support Operations, BCLC

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Organizations Need These 4 Sales Tech Strategies In 2020

By CIO Applications| Thursday, December 26, 2019
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The sales market has witnessed a surplus of tools over the years with the emergence of modern technology. However, it is challenging for organizations to identify the solutions most suitable for augmenting their operations. Also, organiza­tions cannot adopt a tool without knowing its effective­ness.

Automation and Digitalization

Rather than adopting enterprise-ready solutions based on their prospects of endless functionalities and customization features, organizations should select solutions which can simplify their processes and enhance the customer experience. Sales tech organizations are deploying tools designed to automate repetitive sales processes. Implementing automation technology will enable organizations to focus on value-based and sales-relevant activities. Sales companies should incorporate practical tools which can deliver the best results with the least utilization of resources.

Enhanced Communication

The emergence of connected technology has caused an influx of data. However, most organizations fail to communicate insights among the departments. To avoid the wastage of data and marketing efforts, it is imperative for organizations to encourage the sharing of information. Sales companies can leverage the latest communication technology to create better presentations and empower employee growth.

Customer Relationship Management (CRM)

Sales and marketing tech solution providers are developing enhanced CRM products to aid organizations in their interactions with the customers. Rather than spending over the top budget on a comprehensive CRM solution, organizations can improve their functionality with medium-scale CRM solutions that are sufficient for their business needs.

Intelligent Chatbots

Artificial intelligence (AI) is enhancing business processes across various sectors, and the sales and marketing industry is not exempt. Organizations can leverage chatbots to bring in and qualify more leads. Chatbots know no fatigue and can function continuously without human intervention. AI-chatbots can deliver consistent information and ensure a seamless transition toward customer purchases. Visitors to organizational websites can interact with the chatbots to assist them in their browsing process and help them find the product they are looking for. The modern customer requires seamless engagement, and organizations must provide them with relevant and consistent communication. As the landscape becomes more value-based, the quality of customer service will determine the success of organizations in the coming years.

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