The Changing Dynamics of Customer Delivery Model
Which Technology Best Suits the Hospitality Sector?
Four Fundamental Lessons for Building a Culture of Innovation and...
Hotel Distribution and the Superfast Changing Landscape of Travel Tech
Limitless Service with Limited Resources
Tim Thilleman, Director of IT, Inn at Perry Cabin by Belmond
Hotels Must Simplify the Booking Experience to Compete with OTAs
Mark Molinari, VP-Strategic Initiatives & Marketing Programs, Venetian & Palazzo Resorts Las Vegas
New Infrastructure Means New Opportunity for Hotel Industry
Brian Kirkland, Chief Technology Officer, Choice Hotels International
Hospitality Bandwidth: Two-lane Road or A Superhighway?
Craig Corbin, Director of IT, Fontainebleau
Thank you for Subscribing to CIO Applications Weekly Brief
Let Technology Pamper You!
The only thing that can bring relief to a traveler during a stay at a hotel is getting on-point services with minimal complexities. Restaurants in recent times have been implementing different fruitful technologies to elevate their customer services and gain loyalty points.
FREMONT, CA: Situations, where services are unable to fulfill the customer demands, is the last thing any restaurant would like to experience, but in-room technology, can drastically reduce the chances of the nightmare to happen. Furthermore, several hotels have seen an increase in in-room dining revenue after the implementation of in-room tablets and other devices that offer numerous benefits.
In-room tablets minimize the need for guests to dial to various departments, such as housekeeping or food and beverage, which considerably reduce the number of calls and the duration. With the help of the reduced call duration, the hotel staff spends more time and energy on delivering extraordinary guest services rather than answering the phone.
The More, the Better:
The in-room tablet enables the guest to spend more time exploring the menu than feeling rushed into placing an order via the phone. There are possibilities that guests splurge on dessert or an additional side when placing an order digitally so hotels can set recommendations for items to add-on to their order based on how they interact with the menu.
Enabling guests to place in-room dining orders via digital platform provides the company with access to data analytics that can help teams make better business decisions. The data collected can provide insight into the performance of the items in the menu, besides the same information hotels can personalize menus and arrange them basing on the sale.
By letting guests place their orders and service requests on the tablet, the number of errors committed can be cut down to more than half, which streamlines the process. The methods can enable guests to add notes or additional information relevant to your dietary plans and get their food prepared appropriately.
In-room tablets allow the hotels to supply guests with order tracking as well as a real-time status update, starting from the moment the order is placed until it gets delivered.
The tablets can be used to automatically send a survey requesting the guest feedback, following the order delivery and helps the company to get an idea about the service levels across the property and customer satisfaction.