EmergeAdapt Targets New Market Opportunities in Partnership with Cyber adAPT
HALF MOON BAY, CA: A poor customer on-boarding experience can pretty much kill a business, while customers who are effectively on-boarded show higher retention rate, lower cost to serve, and higher cross sell rate. EmergeAdapt, has developed a customized client on-boarding process management solution under its CaseBlocks platform, for Cyber adAPT, a real-time network threat detection company. CaseBlocks is a cloud based case management platform which helps operational managers and business analysts to coordinate difficult business processes. The solution equips Cyber adAPT with the tools to manage and control customer lifecycle while offering EmergeAdapt with new market opportunities through collaboration and client response.
"In EmergeAdapt, we found a company that understands how optimized business processes can help drive profitable growth," said Jason Lundy, SVP Strategic Operations, Cyber adAPT. "Through CaseBlocks, they have developed a solution that reflects the unique nature of our business and can adapt easily to new requirements.
"Cyber adAPT was in search for a solution to manage their on-boarding process, customer lifecycle, on-going sales, and customer support. The search ended with the selection of CaseBlocks after a market survey, as it offers a low code approach along with custom process automation solutions that is adaptive to Cyber adAPT’s requirements. The solution also keeps track of all installation and support activities while ensuring immediate response to sales. Moreover, CaseBlocks easily integrates with Pipedrive, Cyber adAPT’s existing cloud CRM tool, and automatically transfers customer data from Pipedrive into CaseBlocks, once a deal has been made.
"Cyber adAPT is a modern, agile business with market-changing security products," said Paul McGlynn, CEO and Co-Founder, EmergeAdapt. "We are delighted to be helping them on their journey and look forward to seeing them become a significant player in the security industry. 2016 will be a big year for us both."