Bent Ear Solutions: Dedicated to being a trusted partner

Ron Prater, COO, Bent Ear Solutions

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Bent Ear Solutions is uniquely qualified to help customers who provide critical and essential services overcome technology deployment, management, and adoption challenges.

Many agencies have invested in and own technologies that are not fully optimized or deployed but are instead implemented in an organizational vacuum without a comprehensive vision, strategic plan, or defined end state. Technology can provide incredible support when deployed with a clearly defined purpose and strategy. The rush to add technology to solve problems often over looks the entire approach required to improve organizational performance. Acquiring technology without a comprehensive analysis of key mission requirements, personnel capability and standard operating procedures (exactly how it will be used) add to an organizations problem and does not improve performance.

Effectively integrating, analyzing, and disseminating the massive amounts of data available today is difficult. Success depends on the organization’s capacity to manage data and provide applications for decision makers that provide actionable information when, where and how they need them. Organizations frequently struggle to manage these efforts, leading them to never fully realize the full potential and capability of their technology.

This is particularly true with GIS. This challenge becomes exacerbated when organizations are stressed or dealing with crisis situations.

Bent Ear Solutions helps organizations assess their technology, data, and human resources to optimize their ability in meeting priority mission requirements and improving performance. Bent Ear’s Team is unique because it has personnel with extensive executive and operations experience in crisis management, technology implementation and deployment. Bent Ear is adept at listening to its customers to understand the issues that inhibit performance; both from a technology perspective and organizational perspective.

One of the ways Bent Ear helps organizations manage this challenge is through the design and establishment of programmatic governance. A Governance Framework allows you to validate mission priorities, optimize technology and improve internal communication that supports mission requirements and meets stakeholder needs. The Governance Framework defines the major decisions that need to be made by the organization and how and by whom those decisions are made. It creates accountability and consistency in accomplishing tasks and supporting stakeholders. The goals and desired outcomes identified through the governance framework are accomplished, executed and operationalized through well-defined standard operating procedures that Bent Ear develops in concert with the organization’s personnel. Bent Ear’s technical team reviews the organization’s existing technology to ensure it is deployed correctly and is optimized to meet mission needs. Bent Ear isvery experienced in developing and configuring dynamic, GIS-based situational awareness and works closely with clients to ensure this powerful capability is implemented using best practices with the right data, dynamic feeds, and functionality to support all situational awareness requirements. To ensure everything comes together successfully and is operationally sound, a training and exercise program is implemented to ensure personnel and the organization’s technology are aligned and performing at an optimum level.

Today, with the ever-increasing complexity and unpredictability of events and emergencies, like the Covid-19 pandemic, the burden on leaders and technology managers is increasingly complex. Leaders must be prepared to adapt to unpredictable circumstances and maintain continuity of operations with even greater dependence on technology to operate virtually, often with stressed and limited staff.



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