Unified Communications (UC) primarily helps businesses as a total telecommunications solution which reduces costs, increases revenues, improves efficiency and provides better customer services. UC gives a competitive advantage of having a single system which offers multiple tools such as video conferencing, phones, instant messaging, emails, fax, voicemails, customer service and much more.
Unified Communications (UC) is also an integration of Emails, web applications, social media, and business tools like Customer Relationship Management (CRM) system enhancing business communications. The components of UC systems can be deployed on-premises and in a private or public cloud. The cloud-based unified communications are also known as UCaaS (UC as a service).
Unified communications also include user-facing components such as real-time presence and enterprise social networking and collaborating platforms. The single-vendor unified communications have demonstrated the tightest integration and compatibility.
UC solutions in businesses enable users and companies to communicate and collaborate more flexible and intuitively. UC solutions also help in enhancing businesses ROI (Return on Investment). UC solution provides benefits that stretch to remote employees who often work from mobile devices (tablets and smartphones) and use audio and video capabilities of apps.
Unified communication solutions help in making it possible for SMBs (Small and Medium Sized Businesses) to do and manage trends which are considered to be applied only to larger enterprises. The most specific recent trend driving the adoption of UC is BYOD (Bring Your Own Device).
Unified communications solutions also include encryption for phones, text-based or video communications provide and protect with greater security making it more difficult for hackers and other malicious cyber threats or intents gaining access to company’s critical data.
Businesses irrespective of the size use a business-grade UC solution integrates with the network infrastructure such as switches, firewalls, routers and also with many applications. These applications include mobile applications VoIP (Voice over Internet Protocol), social media platforms, CRM tools and much more.