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Augmented Reality in the Hospitality Industry: Uses and Benefits
Augmented Reality (AR) has altered the face of the hospitality industry with its ability to enhance physical environments and provide customers with detailed information to improve their overall experience.
As a front of house concept and integration in hotel apps, AR not only makes it possible to view the interior of a room before check-in but also allows guests to unlock their doors using their smartphones. Besides, it can be used as a source of entertainment—stepping away from the traditional recreational activities; AR can create an exclusive experience with realistic depictions of celebrities on the hotel premises.
To keep the front of house applications flawless, it becomes essential to have back of the house applications that lower costs, ensure the proper functioning of assets, and promote customer satisfaction. The need for a smooth overall experience leads facility managers in the hospitality industry to focus on increasing productivity and ensuring engineer safety as they carry out regular tasks. The use of AR technology in the day-to-day functions of engineers has aided in this regard by increasing worker knowledge, reducing the onboarding time for new employees, and providing real-time instructions in critical situations. There are various means of ensuring employee safety—while some organizations have come up with smart helmets for industrial use that provide 4D images for engineers, others allow workers to create their own asset instructions to walk them through the repair process.
The use of real-time data has become increasingly prevalent as more machines are connected to the internet. Technicians receive real-time information about their work on hand-held devices and can enter additional details as required. As managers need access to this data in real-time, the use of wearable gadgets to track work, document it, and send it to others instantaneously has become highly popular. The documentation can also be used in training new hires and reduce the hassle in the onboarding process.
The use of IoT, machine learning, AR, VR, and other emerging technologies open up endless opportunities in increasing employee safety and reduce the usage of energy and manual labor. The world is standing at the brink of change with emerging technology, and it is in our best interest to embrace the change and make the most of it.