Elevating Information Sharing To A Whole New Level
By Arvind Rampurada, Associate Director, NYU Langone Health
Communication and information sharing has rapidly evolved since the inception of email. NYU Langone Health IT serves a large population of customers, both internal and external, and the tools both we and our customers use has evolved to include texting, instant video chat, social media, and more. This evolution is reflected in the way our employees and support teams implement and use the latest communication technologies to enable the seamless function of our clinical, research, education and support staff. Computers, tablets, smartphones, and other innovative technologies have supplemented traditional telephonic systems. This transformation promotes mobility and speed while also allowing us to circumvent challenges as the hospital system grows.
Due to rapid growth and increased productivity, our organization has spread across the New York area, furthering our need for connective, collaborative technologies. With teams across the region in multiple locations, we face challenges beyond those of traditional telephonic communication.
To address these challenges, we encourage our end users to embrace several methods of communication—a combination of telephone, video conferencing, texting, internal social media, and instant chat. Additionally, collaboration tools specifically for teams are being explored that combine numerous tools in one, allowing teams to chat, share documents and schedule and host meetings all in one place.
I believe our customers and the end users are really the primary factors that drive our choices
This creates a single point of access for team collaboration, both an information repository and work space all in one place. We also ensure that any application or interface that we provide to our end users is compatible across all devices including computers, tablets, various operating systems, and smartphones.
We want to promote communication across teams–no matter where they are on campus. This has led us to leverage virtual meeting spaces, which save time and, when implemented properly, are easy to use. We provide interactive and immersive video conferencing, which considers not only the voices of participants but also their physical presence in the meeting space. Our video conferencing technology comprehends gestures and emotional responses, mimicking in-person communication and allowing for more honest, open, productive communication.
Even though technology may be the perceived as the centerpiece of what we do, I believe our customers and the end users are really the primary factors that drive our choices. We consider the users perspective and requirements when implementing the latest unified communications tools, ensuring that these tools perform their required function and seamlessly integrate into the workflow of the user. We empathize with our customers, observe their habits, collect data, analyze that data and ensure that our technology choice achieves our goal and will be successful in the user’s environment. We consider the needs of users at every level of the organization.
We have a strong team of leaders that encourage the development of highly reliable and redundant tools, no matter the population they serve. Our mission is to provide world-class patient care, empower researchers, and foster the next class of medical professionals and thoughtful collaboration technologies allow us to do just that.
Stepping Stones to Success
By embracing the qualities of a coach rather than a leader, I make sure to provide my employees with flexibility to come up with their own ideas. Instead of mandating their activity, they are given space to explore, design and fail, ultimately leading to well-considered, more meaningful developments.
I would suggest to upcoming leaders that they work to inspire their co-workers to choose their own creative path and to consider curiosity and satisfaction when making choices about their careers. Curiosity is essential to learning and to developing a culture of innovation within an organization.