Digitization of the task management

Harveer Singh, Chief Data Architect & Global Head of Engineering, Western Union

Harveer Singh, Chief Data Architect & Global Head of Engineering, Western Union

Banking and financial sector has always been on the forefront of bringing about revolutionary changes in the digital arena. They pioneer the changes which touches and impacts our lives to a great extent. One such trend is emerging in task management integration to trigger a complete overhaul and transformation of the way it is interlinked to multiple departments through customer facing applications. The remotely working employees are digitally connected, making it easier for the organization to manage the task and eventually channel it as business user stories and routing it to the DevOps teams.

In April this year, the UK’s Office for National Statistics found that 49.2% of adults in employment were working from home due to government guidelines (that’s almost half of the UK’s employed population).

While there has been a key push from many businesses to introduce agile business models that provide a quick solution to continue the business’ service as normal, provide the Just-in-time solution and improve efficiency and by harnessing the improvement in digital exposure. One of the key benefits of the digital task management is that each and every one of the team is on the same page. With all the visibility in place, the bottlenecks are easily identified. With a dashboard kind of view the digital systems are offering, we can bring in incremental changes and continue to improve.

The digital task management ensures that we are resilient with the ever-changing customer needs. It ensures that the team is agile and adapts to the changes and changes direction quickly without costing a a lot of dollars. From a behavioral perspective the digitization brings our team to a common goal so that they can focus and eliminates context switching and multitasking. This reduces stress, brings positivity to the team and thus improves productivity.

One more aspect of digitization of the task management comes with a complete end to end view of the work flow. The data that is generated can be used to bring in a lot of automation and later it can be machine learnt to automate some of the decision-making activities. Eventually, the data can be used to reduce the supervision of the employee and reduce the human impacts and bias to the decision making.

Some of the tools which do the advance analytics can be integrated easily and can be used to generate complex dashboard and visualization. This in turn can be used to create user stories which can be fed into the DevOps systems. Once implemented, it would result in better customer experience and improved efficiency.

With data in the hands, organization and easily implements a few metrics to understand how the teams are progressing and performing and where are the pain areas which needs to be addressed. There are many complimentary powerful analytics tools that provides valuable work flow metrics. This helps us gain insights into the productivity metrics and process efficiency.

A few items which can be improved using the digital task manager